Crew Chief
Team Car Care Dba Jiffy Lube•Lewis Center, OH
•$16 - $17
About The Position
The Crew Chief is an important member of the management team, working with the General Manager to deliver top-notch customer service, guide the crew, maintain smooth operations, and increase sales. The position provides training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps create an exceptional guest experience and supports team development, operational quality, and business performance.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability to inspire and motivate diverse groups of people.
- Sound business judgment and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
- Must be legally authorized to work in the U.S. without company sponsorship now or in the future.
Responsibilities
- Work directly with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service to create an exceptional guest experience.
- Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide the team with clear and detailed direction.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is off.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- Tools provided at no cost
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot platform offering employee discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
