Crew Chief

Team Car Care Dba Jiffy Lube•Carlsbad, CA

8d•$18 - $18

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to provide excellent customer service, guide the crew, maintain smooth operations, and increase sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps grow revenue by increasing guest counts and improving sales measures, coaches the team to deliver an exceptional guest experience, and supports teammate development through training and ongoing guidance. The position also assists with operational and financial activities, including quality control, inventory, cash handling, budgeting, sales forecasts, expense controls, and service-center cleanliness and safety. When the General Manager is absent, the Crew Chief performs opening and closing duties. The role requires one to three years of retail management experience. Automotive experience is not required. The work involves standing on hard surfaces and exposure to hot and cold temperatures, loud noises, and exhaust fumes, as well as lifting or moving work-related items up to 50 pounds.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A “Guest First” mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in an environment with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items up to 50 pounds.
Must be at least 18 years of age.
Must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

Work directly with the General Manager to support revenue growth by growing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates using the internal training program and provide ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Carry out other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.