Crew Chief

Team Car Care • Roseville, MN

9d • Onsite

About The Position

The Crew Chief is part of the management team and works with the General Manager to provide excellent customer service, guide the crew, maintain smooth operations, and support sales growth. The role offers training across different jobs, leadership experience, and opportunities for advancement. Professional automotive experience is not required.

The Crew Chief helps develop and guide teammates, supports business and financial performance, maintains quality and safety standards, and ensures the service center is clean and presentable. The position also involves assisting guests in person, electronically, or by telephone, and completing other duties as assigned.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.

Responsibilities

• Work with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team and deliver excellent customer service to create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are consistently followed.
• Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is unavailable.
• Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform with employee discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through an internal rewards program
• Uniforms paid for and laundered
• Training for different jobs

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed