Crew Chief in Restoration

SERVPRO of Marshall, Starke, Pulaski & Fulton Counties•Plymouth, IN

About The Position

The Crew Chief is the front-line representative of the SERVPRO brand and demonstrates the company’s Here to Help commitment to customers and clients. The role coordinates, monitors, and performs project work to fulfill service needs and provide a positive customer experience. The Crew Chief oversees restoration technicians, manages job documentation and project resources, and communicates progress and issues with project managers and office staff.

Requirements

At least 2 years of experience in the restoration industry.
Valid driver’s license.
Strong leadership skills, attention to detail, and ability to manage jobs from start to completion.
Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.

Nice To Haves

IICRC and ASA certification.
High school diploma or GED (preferred).
At least 1 year of experience in cleaning, restoration, or construction.

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control.
Manage the customer and client experience and overall customer satisfaction, tracked with online reviews.
Communicate clear expectations to restoration technicians and supervise their activities.
Document a detailed and accurate job file to support the services provided.
Manage labor and consumable item usage on assigned projects.
Communicate project progress and issues to the restoration project manager and office staff.
Communicate and follow all OSHA guidelines for job safety.
Protect and properly use equipment and materials.
Coach and train restoration technicians.