Credit Manager

Ideal Tridon•Smyrna, TN

78d•$115,000 - $120,000•Onsite

About The Position

The Ideal Tridon Group is seeking a Credit Manager for their Corporate Office in Smyrna, Tennessee. This role oversees cash application, credit, and collections operations across the U.S. and Europe, while providing guidance and approval support to teams in China and India. The Credit Manager will manage credit risk, set and review customer credit limits, and drive performance against key metrics including bad debt, receivables aging, days beyond terms, and DSO.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required.
Minimum 5 years of experience in credit and collections.
Minimum 3 years of supervisory or management experience.
Strong negotiation skills and the ability to resolve credit-related disputes.
Deep knowledge of credit and collections practices, principles, and regulations.
Strong analytical, problem-solving, and decision-making skills.
Knowledge of accounting policies, practices, and systems.

Responsibilities

Lead credit, collections, and cash application activities, including maintenance and enforcement of policies.
Manage collections on past-due accounts and document all actions, communications, and follow-up in the customer master record.
Approve or decline credit applications for all divisions based on credit reports, financial analysis, and reference checks.
Monitor receivables, bad debt, doubtful account reserves, delinquent accounts, and bankruptcies; take appropriate action as needed.
Review customer accounts and write-offs for abuse of terms, discounts, and other issues; partner with sales leadership and customers to resolve problems.
Support customer requests, including invoice copies, statements, W-9s, and proof of delivery.
Maintain resale tax certificate and customer invoice/statement email databases with a focus on completeness and accuracy.
Perform other related duties as assigned.
Lead, coach, and develop a credit team.
Partner across the organization to service our customers, with emphasis on Sales, Customer Service, and Finance.
Drive process improvement and optimization across all facets of the department.
Maintain department dashboard and KPI reporting.
Manage hiring, training, performance reviews, and employee development plans.
Ensure compliance with company policies, quality standards, regulatory requirements, and health, safety, and environmental guidelines.
Safeguard confidential company, supplier, and customer information.
Drive Credit Department efficiency and effectiveness improvements to better serve internal and external customers.