Credit Manager

Farmers Home Furniture•Jackson, TN

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collections. The role approves or declines customer credit applications and issues credit lines, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. It also ensures delinquent customers are contacted and appropriate collection procedures are followed. The position supervises assigned staff and manages accounts receivable and collection operations. It maintains customer files and bookkeeping records, follows company procedures for handling customer information and cash receipts, and prepares or reviews documentation related to daily responsibilities. The Credit Manager may perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, and interpret data using established criteria and exercise discretion in selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used to perform essential functions.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information.

Responsibilities

Supervises, directs, and leads assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manages and oversees accounts receivable and collection activities.
Reviews credit applications, investigates and verifies prospective customers’ financial status and reputation, documents findings, recommends approval or rejection, and establishes credit limits.
Contacts customers regarding overdue payments, sends payment reminders and notices, visits customers’ homes to collect late payments, assists with repossessions when necessary, and ensures payments are posted to accounts.
Documents all correspondence and attempted correspondence with customers concerning their accounts.
Reviews and analyzes collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Reviews delinquent accounts, prioritizes collection work, and determines which accounts to delegate to staff.
Prepares paperwork for potential legal action and, with prior Store Manager approval, submits delinquent accounts to an attorney or outside collection agency.
Stores and maintains customer files in fireproof cabinets, organized by account status and kept in a non-public office area; ensures files are not handled, used, or stored on the sales floor.
Follows procedures for handling customer files and personal information and maintains office organization, including filing the day’s bookkeeping work by the end of each business day.
Uses the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposits cash receipts to the store’s bank account in a night deposit bag on the day received; leaves cash drawers empty and open overnight and locks unattended drawers, retaining the key as directed.
Collects on returned checks and delinquent accounts.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other equipment as necessary.
Upholds and promotes the company’s H.O.M.E. values.
Performs Store Manager duties as required, assists in other store departments as required, and performs other related duties.