Credit Manager

Farmers Home Furniture•Madisonville, KY

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collections. The role approves or declines customer credit applications, issues credit lines, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. It also ensures that customers with delinquent accounts are contacted and that proper collection procedures are followed. The position supervises assigned staff and manages accounts receivable and collection operations. It handles credit evaluations, customer contact and collection activity, account records, daily bookkeeping procedures, cash-handling processes, and related office organization. The Credit Manager may perform Store Manager duties and assist in other store departments as needed. The role requires a high school diploma or GED, relevant experience, and a valid State Driver’s License. Physical demands may include moderate effort and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds. The company provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, and assess data using established criteria and determine consequences and alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used to perform the essential functions.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-based instructions; apply rational systems; and use independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and distinguish colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to perform essential functions with possible exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervise, direct, and lead assigned staff; address employee concerns and problems, direct work, discipline, and provide guidance to support efficient office and credit operations.
Manage and oversee accounts receivable and collection activities.
Review credit applications, investigate and verify prospective customers’ financial status and reputation, document findings, recommend approval or rejection, and establish credit limits.
Contact customers about overdue payments by telephone or text, review relevant agreements, send payment reminders and late notices, visit customers’ homes to collect late payments, assist with repossessions when needed, and ensure payments are posted.
Ensure correspondence and attempted correspondence with customers about accounts is documented.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent accounts, prioritize collection work, and determine which accounts to assign to staff.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Maintain customer files in a fireproof cabinet, in alphabetical order and by account status, in an office area inaccessible to the public; keep files out of sales-floor areas and follow customer-file and personal-information procedures.
Organize the office and ensure daily bookkeeping work and customer files are filed by the end of each business day.
Use the company’s Bookkeeping Checklist for daily bookkeeping work and follow the other requirements of ARS 15.
Deposit cash receipts into the store’s bank account in a night deposit bag on the day received; leave cash drawers empty and open overnight, lock unattended drawers, and keep the assigned drawer key with the responsible employee.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other necessary equipment.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.