Credit Manager

Farmers Home Furniture•Tuskegee, AL

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines and issues customer lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing store accounts receivable. The Credit Manager also ensures delinquent customers are contacted and appropriate collection procedures are followed. The position supervises and directs assigned staff and manages accounts receivable and collections operations. It handles credit applications and customer investigations, account collections and documentation, collection reporting and workflow, and preparation of paperwork for potential legal action. The role also oversees customer-file handling, office organization, daily bookkeeping, cash receipts and cash-drawer procedures, and related administrative records and equipment. The Credit Manager may perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid state driver’s license.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in evaluating consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used in essential functions.
Ability to use a wide variety of reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions; apply rational systems; and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating measurable and subjective information.
Ability to exert moderate physical effort, including tasks that may involve climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds.
Some tasks require perceiving and distinguishing colors or shades, sounds, depth, and visual cues or signals, and communicating orally.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervises, directs, and leads assigned staff, including directing work, addressing employee concerns and problems, disciplining, and providing general guidance.
Manages and oversees accounts receivable and collection operations.
Reviews credit applications; investigates and verifies prospective customers’ financial status and reputation; documents findings; recommends approval or rejection; and establishes customer credit limits.
Contacts customers about overdue payments by telephone or text, reviews relevant sales, service, or credit terms, sends notices and letters, collects payments, assists with repossessions as necessary, and ensures payments are posted to accounts.
Documents correspondence and attempted correspondence with customers concerning their accounts.
Reviews collection reports and outstanding balances to assess collection status and the effectiveness of collection policies and procedures.
Reviews delinquent accounts, prioritizes collection work, and determines which accounts to assign to staff.
Prepares paperwork for potential legal action and, with prior Store Manager approval, submits delinquent accounts to an attorney or outside collection agency.
Maintains customer files in a fireproof cabinet, in alphabetical order and by account status, in a non-public office area; keeps files out of sales-floor areas and follows customer-file and personal-information procedures.
Organizes the office and ensures daily bookkeeping work and customer files are properly filed by the end of each business day.
Uses the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposits cash receipts to the store bank account in a night deposit bag on the day received; leaves cash drawers empty and open overnight, locks unattended drawers and removes their keys, and places the cash-drawer fund in a night depository when possible.
Collects on returned checks and delinquent accounts.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other equipment as necessary.
Upholds and promotes the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Performs Store Manager duties as required, assists in other store departments as required, and performs other related duties.