Credit Manager

Door Controls USA•Ben Wheeler, TX

19d

About The Position

The Credit Manager leads Door Controls USA’s credit, collections, accounts receivable, and cash application functions. The role owns the customer credit lifecycle, including credit reviews, limits, payment terms, account holds and releases, exceptions, and periodic reassessment of exposure. It establishes expectations, assigns accountability, develops team capability, and maintains credit policies and related procedures. The manager leads consistent, documented collection activity and oversees accurate, timely accounts receivable and cash application, including resolution of unapplied cash, deductions, and discrepancies. The role uses receivables and risk data to prioritize work, manage exposure, improve processes, and report results. It also partners with Sales, Customer Service, Finance, and Operations to resolve disputes and balance customer service with responsible credit risk management. The position supports the company’s EOS practices, including scorecards and L10 meetings, and ensures decisions and communications align with company values, policies, customer agreements, approval authority, and applicable legal requirements. Work is primarily in an office environment, with frequent computer and telephone use and regular interaction with internal teams and customers. Occasional travel or in-person customer meetings and periodic schedule flexibility may be required.

Requirements

Bachelor’s degree in accounting, finance, or business, or equivalent relevant experience.
Experience in business-to-business credit leadership.
Experience in commercial credit and collections.
Experience with accounts receivable and cash application.
Experience in process development and rigorous process discipline.
Experience with credit risk management, credit limits, and managing customers’ overall credit exposure.
Ability to evaluate and assess creditworthiness.
Ability to analyze and interpret financial information, credit reports, payment history, aging trends, and other relevant risk indicators.
Ability to establish credit limits and payment terms, monitor total customer exposure, and take timely action when risk changes.
Strong written and verbal communication skills.
Disciplined follow-through and constructive conflict resolution experience.
Experience with process development and compliance.
Proficiency with Microsoft Excel and ERP systems.
Leadership ability to set standards, make sound credit decisions, coach a customer-facing team, address performance issues directly, and create consistent execution across credit and receivables processes.
Ability to remain seated and use a computer, keyboard, telephone, and other standard office equipment for extended periods, with periodic standing and walking.
Ability to occasionally lift and carry office materials weighing up to 20 pounds.
Visual, hearing, and verbal communication abilities necessary to review detailed account information and communicate effectively by telephone, email, video, and in person.

Nice To Haves

Bachelor’s degree in accounting, finance, or business.
Experience in distribution or manufacturing.
Experience implementing, developing, or strengthening a credit risk program.
Experience developing repeatable credit policy or credit-review practices.
Experience assigning risk-based credit limits and managing ongoing risk and exposure.
Ability to analyze customer financial statements, third-party credit information, trade references, payment behavior, concentrations, and exposure trends.
Proficiency with Power BI.
Experience with Microsoft Dynamics 365 and Microsoft Business Central.
EOS experience and discipline.
Credit Business Associate (CBA), Credit Business Fellow (CBF), Certified Credit Executive (CCE), or related NACM credential.

Responsibilities

Set expectations for collections, credit administration, accounts receivable, and cash application; assign ownership and hold team members accountable for timely, accurate, professional work.
Ensure team members are appropriately placed and address performance or process issues promptly and consistently in accordance with company policy.
Build team capability through hiring, coaching, feedback, training, cross-training, and development opportunities.
Own the customer credit lifecycle, including credit reviews, credit limits, payment terms, account holds and releases, exceptions, and periodic reassessment of credit exposure.
Lead collection activity through consistent contact schedules, documented commitments, escalation, and clear communication by telephone, email, and occasionally in person.
Oversee the accounts receivable and cash application process to maintain accurate customer balances, timely posting, prompt resolution of unapplied cash and deductions, and reliable reporting.
Manage and maintain the Credit Policy and collection and cash application SOPs, including expectations and cadence for customer collection and on-hold communications.
Maintain actionable scorecards and participate in L10 meetings; complete To Dos, own Rocks, and identify, discuss, and solve issues through completion.
Partner with Sales, Customer Service, Finance, and Operations to resolve disputes, enforce approved terms, and balance customer service with responsible credit risk management.
Use aging, payment behavior, disputes, credit exposure, and collection results to identify risk, prioritize work, improve processes, and communicate decisions.
Work with customers toward realistic payment resolutions while managing receivables exposure responsibly.
Model Door Controls USA Core Values and protect the customer experience through respectful, factual, and consistent communication.
Ensure compliance with company policy, customer agreements, approved authority levels, and applicable legal requirements.
Monitor receivables health, including DSO, aging, past-due balances, and credit exposure, and escalate material risks promptly.
Ensure collection activity is timely, professional, consistent, documented, and focused on securing and maintaining clear payment commitments.
Ensure credit limits and payment terms are supported by current review, applied consistently, and that exceptions are approved and documented.
Ensure cash is applied within the established service level and that unapplied cash, deductions, and account discrepancies are resolved promptly and accurately.