Credit Manager

Farmers Home Furniture•Carrollton, GA

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines and issues customer lines of credit, conducts credit investigations, follows credit approval procedures intended to limit losses while growing store accounts receivable, and ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. This position supervises assigned staff and manages accounts receivable and collections operations. It evaluates credit applications and customer financial status, sets credit limits, pursues delinquent payments, maintains records and customer files, analyzes collection activity, and prepares accounts for legal or outside collection action when approved. The position also handles daily bookkeeping and cash-control procedures, supports store operations as required, and promotes the company’s H.O.M.E. values. The work includes using office equipment and maintaining accurate administrative records. Physical requirements may include moderate exertion, climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds. Work may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in evaluating consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate, maneuver, or control equipment, machinery, tools, and materials used in essential functions.
Ability to use a wide variety of reference, descriptive, and advisory information.
Ability to perform arithmetic operations, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-based instructions; apply rational systems; and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to communicate orally and perceive colors or shades, sounds, depth, and visual cues or signals.
Ability to exert moderate physical effort, including tasks that may involve climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perform duties that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Supervise, direct, and lead assigned staff, including directing work, addressing employee concerns, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection activities.
Review credit applications; investigate and verify prospective customers’ financial status and reputation; document findings; recommend approval or rejection; and establish credit limits.
Contact customers about overdue payments by telephone or text; review relevant sales, service, or credit terms; send payment reminders and late-charge notices; travel to customers’ homes to collect late payments; assist with repossessions when necessary; and ensure payments are posted.
Document all customer correspondence and attempted correspondence concerning accounts.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent account records, prioritize collection work, and determine which accounts to assign to staff.
Prepare paperwork for potential legal action and, with prior approval from the Store Manager, submit delinquent accounts to an attorney or outside collection agency.
Store customer files in fireproof cabinets, maintain them alphabetically and by account status, and keep them in a non-public office area rather than on the sales floor.
Follow procedures for handling customer files and personal information.
Organize the office and ensure daily bookkeeping work and customer files are filed by the end of each business day.
Use the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposit all cash receipts into the store bank account using a night deposit bag on the day received; when possible, leave the cash drawer fund in a bank night depository.
Leave cash drawers empty and open overnight; lock unattended drawers, remove the key, and keep it with the employee assigned responsibility by the Store Manager.
Follow the other areas of ARS 15.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as necessary.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.