Credit Manager

Farmers Home Furniture•Hartsville, SC

10d•Onsite

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines customer credit applications, issues lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures delinquent customers are contacted and appropriate collection procedures are followed. The position supervises assigned staff and oversees accounts receivable and collection operations. It reviews credit applications and customer financial information, sets credit limits, contacts customers about overdue payments, collects on returned checks and delinquent accounts, and may travel to customers’ homes or assist with merchandise repossessions. It maintains customer files and bookkeeping records, follows cash-handling and deposit procedures, and completes related office and administrative work. The role may perform Store Manager duties and assist other store departments as required. The work requires use of office equipment and involves moderate physical effort, including occasional climbing, balancing, bending, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds. Work may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents and chemicals. Farmers Furniture is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education providing the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in assessing consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used to perform the work.
Ability to use reference, descriptive, and advisory information.
Ability to perform basic arithmetic, calculate decimals and percentages, apply fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions, apply rational systems, and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to exert moderate physical effort, including occasional climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Some work may require exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Supervises, directs, and leads assigned staff, addressing employee concerns, directing work, disciplining, and providing guidance.
Manages and oversees accounts receivable and collection operations.
Reviews credit applications, investigates and verifies applicants’ financial status and reputation, documents findings, recommends approvals or rejections, and establishes customer credit limits.
Contacts customers about overdue payments by telephone or text, sends payment notices, collects delinquent accounts and returned checks, and ensures payments are posted.
Travels to customers’ homes to collect late payments and assists with merchandise repossessions when necessary.
Ensures correspondence and attempted correspondence with customers about their accounts are documented.
Reviews collection reports and outstanding balances to assess collection status and the effectiveness of policies and procedures.
Reviews delinquent accounts, prioritizes collection work, and determines which accounts to delegate to assigned staff.
Prepares paperwork for potential legal action and, with prior Store Manager approval, submits delinquent accounts to an attorney or outside collection agency.
Stores customer files in a fireproof cabinet in a nonpublic office area, maintains them in alphabetical order and by account status, and follows customer-file and personal-information procedures.
Organizes office records and ensures daily bookkeeping work and customer files are put away by the end of each business day.
Uses the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposits cash receipts to the store’s bank account in a night deposit bag on the day received and, if possible, leaves the cash drawer fund in a bank night depository.
Leaves cash drawers empty and open each night; when a drawer is unattended, locks it and removes the key, which remains with the employee assigned responsibility for the drawer by the Store Manager.
Follows other areas of ARS 15.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other necessary equipment.
Upholds and promotes the company’s H.O.M.E. values.
Performs Store Manager duties as required, assists in other store departments as required, and performs other related duties.