Credit Manager

Farmers Home Furniture•Marion, NC

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collections. The position approves or declines and issues customer lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing store accounts receivable. The Credit Manager also ensures delinquent customers are contacted and appropriate collection procedures are followed. The role supervises assigned staff and manages accounts receivable and collection operations. It evaluates credit applications, verifies applicants’ financial status and reputation, establishes account credit limits, and oversees customer contact and documentation for collections. Duties also include reviewing collection reports, organizing collection workloads, preparing paperwork for potential legal action, and submitting delinquent accounts to an attorney or outside collection agency with prior approval from the Store Manager. The Credit Manager is responsible for secure customer-file handling, office organization, daily bookkeeping procedures, and cash-drawer and deposit practices. The position also completes administrative records and reports, operates equipment needed for the work, maintains a workplace free of prohibited discrimination and harassment, and promotes the company’s H.O.M.E. values. The employee may perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, and interpret data and use established criteria to assess consequences and alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate, maneuver, or control equipment, machinery, tools, and materials used in the job.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-based instructions; apply rational systems; and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and some lifting, carrying, pushing, or pulling of objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervises, directs, and leads assigned staff, addressing employee concerns, directing work, disciplining, and providing guidance.
Manages accounts receivable and collection operations.
Reviews credit applications, investigates and verifies prospective customers’ financial status and reputation, documents findings, recommends approval or rejection, and establishes credit limits.
Contacts customers about overdue payments by telephone, text, mail, or in person; pursues payment, assists with merchandise repossessions when necessary, and ensures payments are posted to accounts.
Documents correspondence and attempted correspondence with customers concerning their accounts.
Reviews and analyzes collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Reviews delinquent account records, prioritizes collection workloads, and delegates accounts to assigned staff.
Prepares paperwork before legal action against severely delinquent customers and, with prior Store Manager approval, submits accounts to an attorney or outside collection agency.
Stores and maintains customer files securely and in alphabetical order by account status, keeping files in office areas and away from the sales floor and public access.
Follows customer-file and personal-information procedures and the other requirements of ARS 15.
Organizes the office and ensures daily bookkeeping work and customer files are filed by the end of each business day.
Uses the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposits cash receipts into the store bank account in a night deposit bag on the day received; leaves cash drawers empty and open overnight and locks unattended drawers, removing and retaining the key as instructed.
Collects on returned checks and delinquent accounts.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other equipment as needed.
Upholds and promotes the company’s H.O.M.E. values.
Performs Store Manager duties as required, assists in other store departments as required, and performs other related duties.