Credit Manager

Farmers Home Furniture•Ripley, TN

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines and issues customer lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. The position also ensures customers with delinquent accounts are contacted and that appropriate collection procedures are followed. The Credit Manager supervises assigned staff and manages accounts receivable and collection operations. Duties include reviewing credit applications, investigating applicants’ financial status, setting credit limits, pursuing overdue payments, documenting customer correspondence, reviewing collection reports, organizing collection workloads, and preparing accounts for possible legal action. The role also maintains customer files and bookkeeping records, follows cash-handling procedures, and operates office equipment as needed. The position may perform Store Manager duties and assist other store departments as required. The role requires a high school diploma or GED and three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education. A valid State Driver’s License must be maintained. Physical duties may include moderate effort, climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds. Work may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education providing the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in identifying alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used to perform essential functions.
Ability to use a wide range of reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions, apply rational principles, and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating measurable and subjective information.
Physical ability to exert moderate effort, including some climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects or materials weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to perform essential functions that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervise, direct, and lead assigned staff, including directing work, addressing employee concerns, providing guidance, and disciplining when necessary.
Manage and oversee accounts receivable and collection activities.
Review credit applications, investigate and verify prospective customers’ financial status and reputation, document findings, recommend approval or rejection, and establish credit limits.
Contact customers about overdue payments by telephone or text, review applicable sales, service, or credit terms, send payment notices, travel to customers’ homes to collect late payments, assist with repossessions when necessary, and ensure payments are posted.
Properly document correspondence and attempted correspondence with customers concerning their accounts.
Review collection reports and outstanding balances to assess collection status and the effectiveness of collection policies and procedures.
Review delinquent account records, organize collection workloads by delinquency, and determine which accounts to assign to staff.
Prepare paperwork before initiating legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Store customer files in a fireproof cabinet, maintain them in alphabetical order and by account status, and keep them in non-public office areas rather than on the sales floor.
Follow procedures for handling customer files and personal information.
Organize office records and ensure daily bookkeeping work and customer files are filed by the end of each business day.
Use the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposit cash receipts into the store’s bank account in a night deposit bag on the day received; leave the cash drawer fund in a bank night depository when possible.
Leave cash drawers empty and open each night; lock unattended drawers and remove the key, which remains with the employee assigned responsibility for the drawer by the Store Manager.
Follow all other areas of ARS 15.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Prepare, review, complete, or approve documents associated with daily responsibilities and oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.