Credit Manager

Farmers Home Furniture•Beaver Dam, KY

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The position approves or declines customer credit applications, issues lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing store accounts receivable. The Credit Manager also ensures delinquent customers are contacted and collection procedures are followed. The role supervises assigned staff and manages accounts receivable and collection operations. It includes reviewing customer credit applications and financial information, setting credit limits, collecting overdue payments, maintaining accurate customer files and bookkeeping records, and handling cash-drawer and deposit procedures. The Credit Manager may perform Store Manager duties and assist in other store departments as required. The position requires a high school diploma or GED, at least three years of experience in accounting/bookkeeping, loan processing, and/or collections, and a valid state driver’s license. The work may involve moderate physical effort and exposure to environmental conditions such as dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals. Farmers Furniture is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education providing the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in evaluating consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate, maneuver, and control equipment, machinery, tools, and materials used in the work.
Ability to use varied reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions; apply rational systems; and exercise independent judgment in adapting methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating measurable and subjective information.
Ability to exert moderate physical effort, including some combination of climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.

Responsibilities

Supervise, direct, and lead assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection operations.
Review credit applications; investigate and verify prospective customers’ financial status and reputation; document findings; recommend approval or rejection; and establish credit limits.
Contact customers about overdue payments by telephone or text, review applicable sales, service, or credit terms, send payment reminders or late-charge notices, visit customers’ homes to collect late payments, assist with repossessions as necessary, and ensure payments are posted.
Document all correspondence and attempted correspondence with customers about their accounts.
Review and analyze collection reports to assess collections, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent account records, prioritize collection work, and determine which accounts to delegate to assigned staff.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside agency for collection.
Store customer files in a fireproof cabinet in alphabetical order and by account status, in an area inaccessible to the public; keep files in the office and off the sales floor while in use.
Follow procedures for handling customer files and personal information.
Organize the office and ensure daily bookkeeping work and customer files are properly filed by the end of each business day.
Use the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposit cash receipts to the store’s bank account in a night deposit bag on the day received; leave the cash drawer fund in a bank night depository if possible; leave cash drawers empty and open each night; and lock unattended drawers with the key kept by the employee assigned responsibility for the drawer.
Follow all other areas of ARS 15.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Prepare, review, complete, and/or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required.
Assist in other store departments as required.
Perform other related duties as required.