Credit Manager
About The Position
The Credit Manager is a key member of Ring's End, Inc.'s Credit and Finance department and oversees credit approvals, account maintenance, collections, and customer communication across a multi-location retail organization. The role ensures accurate credit processing, timely payment posting, and effective customer account management while maintaining relationships with internal teams and external customers. Under the direction of the Senior Credit Manager, the Credit Manager leads daily credit operations, monitors account performance, resolves billing discrepancies, and enforces company credit policies across multiple locations. Limited remote work is available, and limited travel throughout CT, ME, MA, NH, NJ, NY, RI, and VT is expected.
Nice To Haves
- Spanish speaking.
- Accounts Receivable, cash application, or account reconciliation experience.
- Multi-location and multi-state retail experience.
- Proficiency in MS Office.
- Strong analytical and basic math skills.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with colleagues and customers.
Responsibilities
- Review and evaluate credit applications, verify financial information, and determine creditworthiness.
- Onboard new customer accounts and maintain accurate, compliant account records.
- Post customer payments daily, manage till application, and ensure proper reconciliation.
- Monitor outstanding balances, negotiate payment terms, and manage collection activity for delinquent accounts.
- Investigate billing discrepancies, review account history, and communicate resolutions.
- Respond to customer inquiries regarding billing, payments, and account status.
- Review and correct tax-related billing issues.
- Analyze and determine credit limits for new and existing charge customers.
- Coordinate with attorneys or collection agencies when escalation is required.
- Identify and recommend non-collectible accounts for write-off.
- Generate and distribute monthly statements.
- Participate in quarterly account reviews with credit managers and the finance team.
- Implement and reinforce company credit policies, goals, and procedures.
Benefits
- Traditional and Roth 401(k).
- 3% 401(k) safe harbor company contribution.
- Various medical insurance plans.
- FSA and DCA.
- Employee discounts on products and materials.
- Life and accidental death and dismemberment insurance.
- Long- and short-term disability.
- Paid holidays.
- Paid time off (PTO).
- Employee assistance program.
- Legal counseling program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
