Credit Manager

Farmers Home Furniture•Dayton, TN

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The position reviews and decides on customer credit applications, conducts credit investigations, establishes credit limits, and follows credit approval procedures intended to limit losses while growing store accounts receivable. The Credit Manager also contacts customers with delinquent accounts and ensures proper collection procedures are followed. The role supervises assigned staff and manages accounts receivable and collections operations. It also includes maintaining secure, organized customer files and accurate administrative records; completing daily bookkeeping procedures; and handling cash receipts and cash drawers according to company procedures. The Credit Manager may perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education.
Possess and maintain a valid state driver’s license.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in evaluating consequences and alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used in the role.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-form instructions; apply rational systems; and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to exert moderate physical effort, including tasks that may involve climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to work in conditions that may involve dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Supervise, direct, and lead assigned staff, including addressing employee concerns, assigning and directing work, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection activities.
Review credit applications; investigate and verify prospective customers’ financial status and reputation; document findings; recommend approval or rejection; and establish account credit limits.
Contact customers about overdue payments by telephone or text, explain applicable sales, service, or credit terms, send payment reminders and late-charge notices, and collect delinquent payments.
Travel to customers’ homes to collect late payments and assist with merchandise repossessions when necessary.
Ensure customer payments are posted and correspondence and attempted correspondence about accounts are documented.
Review collection reports and delinquent account records, assess collection status and policy effectiveness, organize collection workloads, and assign accounts to staff.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Store customer files in a fireproof cabinet, maintain them in alphabetical order and by account status, and keep them in office areas inaccessible to the public and off the sales floor.
Follow procedures for handling customer files and personal information.
Organize the office and ensure daily bookkeeping work and customer files are filed by the end of each business day.
Use the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposit cash receipts into the store bank account in a night deposit bag on the day received and, if possible, leave the cash drawer fund in a bank night depository.
Leave cash drawers empty and open overnight; lock unattended drawers and ensure the assigned employee retains the key.
Follow other areas of ARS 15 and collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment needed to perform essential functions.
Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.