Credit Manager

Farmers Home Furniture•Murray, KY

18d

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines customer credit applications, issues lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing store accounts receivable. The Credit Manager also ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. The position supervises assigned staff and manages accounts receivable and collection operations. It also handles office organization, daily bookkeeping and records, customer-file security, cash-receipt procedures, and related administrative work. The Credit Manager may perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education providing the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in assessing consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used in the work.
Ability to use reference, descriptive, and advisory information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions, apply rational systems, and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable or subjective criteria.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and occasionally lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require perceiving colors or shades, sounds, depth, and visual cues or signals, and communicating orally.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Supervises, directs, and leads assigned staff, including directing work, addressing employee concerns, disciplining, and providing guidance.
Manages accounts receivable and collection activities and operations.
Reviews credit applications, investigates and verifies prospective customers’ financial status and reputation, documents findings, recommends approval or rejection, and establishes account credit limits.
Contacts customers about overdue payments by telephone, text, mail, or visits to their homes; encourages payment, assists with merchandise repossessions when necessary, and ensures payments are posted.
Documents correspondence and attempted correspondence concerning customer accounts.
Reviews collection reports and outstanding balances to assess collection status and the effectiveness of policies and procedures.
Reviews delinquent accounts, prioritizes collection workloads, and assigns accounts to staff for collection.
Prepares paperwork for potential legal action and, with prior Store Manager approval, submits delinquent accounts to an attorney or outside collection agency.
Maintains customer files in fireproof cabinets, in alphabetical order and organized by account status; keeps files in restricted office areas and follows customer-file and personal-information procedures.
Organizes office work and ensures daily bookkeeping work and customer files are filed by the end of each business day.
Uses the company Bookkeeping Checklist when completing daily bookkeeping work.
Deposits cash receipts to the store bank account in a night-deposit bag on the day received; leaves cash drawers empty and open overnight and locks unattended drawers, removing the key.
Collects on returned checks and delinquent accounts.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other equipment as needed.
Upholds and promotes the company’s H.O.M.E. values.
Performs Store Manager duties and assists in other store departments as required.
Performs other related duties as required.