Credit Manager

Farmers Home Furniture•East Ellijay, GA

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines and issues customer lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. The position supervises assigned staff and manages accounts receivable and collection operations. It reviews credit applications, investigates applicants’ financial status and reputation, establishes account credit limits, and oversees collection activity, documentation, reporting, and escalation of delinquent accounts. The role also maintains customer files and administrative records, organizes daily bookkeeping work, and follows cash-handling and deposit procedures. The Credit Manager may perform Store Manager duties and assist in other store departments as required. The position requires a high school diploma or GED, three years of experience in accounting/bookkeeping, loan processing, and/or collections (or an equivalent combination of training, experience, and education), and a valid State Driver’s License. Work may involve moderate physical effort, lifting or moving objects weighing 12–50 pounds, and exposure to adverse environmental conditions.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, and interpret data and use established criteria to select alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used in the job.
Ability to use reference, descriptive, and advisory information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule instructions, apply rational systems, and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and occasional lifting, carrying, pushing, or pulling of objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervise, direct, and lead assigned staff; address employee concerns and problems, direct work, discipline, and provide general guidance.
Manage and oversee accounts receivable and collection activities.
Review credit applications, investigate and verify prospective customers’ financial status and reputation, document findings, recommend approval or rejection, and establish credit limits.
Contact customers about overdue payments by telephone, text, mail, and, when necessary, travel to customers’ homes; pursue payment, assist with merchandise repossessions as needed, and ensure payments are posted.
Document customer correspondence and attempted correspondence regarding accounts.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent accounts, organize collection workloads by delinquency, and assign accounts to staff for collection.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Store and maintain customer files in a fireproof cabinet, in alphabetical order and organized by account status; keep files in the office and away from public and sales-floor areas.
Follow the procedures for handling customer files and personal information.
Organize the office and ensure daily bookkeeping work and customer files are filed by the end of each business day.
Use the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposit all cash receipts into the store’s bank account in a night deposit bag on the day received; leave cash drawer funds in a bank night depository if possible.
Leave cash drawers empty and open each night; lock unattended drawers, remove the key, and keep it in the possession of the employee assigned responsibility by the Store Manager.
Follow all other areas of ARS 15.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, and/or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist other store departments as required, and perform other related duties.