Credit Manager

Farmers Home Furniture•Mableton, GA

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines and issues customer lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing store accounts receivable. The Credit Manager also ensures delinquent customers are contacted and that appropriate collection procedures are followed. This position supervises assigned staff and oversees accounts receivable and collections operations. It handles customer credit applications and investigations, collection contacts and records, collection reporting, and preparation of paperwork for potential legal action. The position also manages office organization and daily bookkeeping work, maintains customer files according to company procedures, handles cash-drawer and deposit procedures, and operates office equipment as needed. The Credit Manager may perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, and interpret data using established criteria and exercise discretion in identifying alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used in performing essential functions.
Ability to use reference, descriptive, and advisory information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions, apply rational systems, and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating measurable and subjective information.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and occasionally lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to work in conditions that may include dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervises, directs, and leads assigned staff, addressing employee concerns, directing work, disciplining, and providing guidance to support efficient office and credit operations.
Manages and oversees accounts receivable and collection activities.
Reviews credit applications, investigates and verifies prospective customers’ financial status and reputation, documents findings, recommends approval or rejection, and establishes account credit limits.
Contacts customers about overdue payments by telephone or text, reviews relevant sales, service, or credit terms, sends payment reminders and late-charge notices, visits customers’ homes to collect late payments, assists with merchandise repossessions as needed, and ensures payments are posted to accounts.
Documents correspondence and attempted correspondence with customers concerning their accounts.
Reviews and analyzes collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Reviews delinquent account records, prioritizes collection work by delinquency, and assigns accounts to staff as appropriate.
Prepares paperwork for potential legal action and, with prior Store Manager approval, submits delinquent accounts to an attorney or outside collection agency.
Maintains customer files in fireproof cabinets, in alphabetical order and organized by account status, in a nonpublic office area; keeps files out of sales-floor areas and follows customer-file and personal-information procedures.
Organizes the office and ensures daily bookkeeping work and customer files are filed by the end of each business day.
Uses the company Bookkeeping Checklist when completing daily bookkeeping work.
Deposits cash receipts to the store’s bank account in a night deposit bag on the day received and, if possible, places the cash drawer fund in a bank night depository.
Leaves cash drawers empty and open each night; locks unattended drawers and removes the key, which remains with the employee assigned responsibility by the Store Manager.
Collects on returned checks and delinquent accounts.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other equipment as needed.
Upholds and promotes the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence as a habit.
Performs Store Manager duties as required, assists in other store departments as required, and performs other related duties.