Credit Manager

Farmers Home Furniture•Huntsville, AL

21d

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines customer credit applications and issues lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures customers with delinquent accounts are contacted and proper collection procedures are followed. This position supervises assigned staff and manages the accounts receivable and collections areas. It reviews customer credit applications, investigates applicants’ financial status and reputation, establishes credit limits, and recommends approval or rejection. Collection work includes contacting customers about overdue payments, documenting correspondence, reviewing collection reports and delinquent accounts, organizing collection workloads, collecting returned checks, and preparing accounts for legal or outside-agency collection when approved by the Store Manager. The role maintains customer files and administrative records in accordance with company procedures, organizes daily bookkeeping work, uses the company’s Bookkeeping Checklist, and handles cash receipts and cash drawers according to store procedures. It operates common office equipment, may perform Store Manager duties as required, and may assist in other store departments. The position requires moderate physical effort and may involve exposure to adverse environmental conditions.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education providing the required knowledge, skills, and abilities.
Must possess and maintain a valid state driver’s license.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used in the work.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information.
Ability to exert moderate physical effort, including occasional climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to perform essential functions that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervises, directs, and leads assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manages and oversees accounts receivable and collection operations.
Reviews credit applications, investigates and verifies prospective customers’ financial status and reputation, prepares supporting documents, recommends approval or rejection, and establishes credit limits.
Contacts customers about overdue payments by telephone or text, reviews applicable terms, sends payment notices, and travels to customers’ homes to collect late payments.
Assists with merchandise repossessions as necessary and ensures payments are posted to customer accounts.
Documents customer correspondence and attempted correspondence concerning accounts.
Reviews and analyzes collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Reviews delinquent account records, organizes collection workloads by delinquency, and delegates accounts to assigned staff.
Prepares paperwork before legal action against severely late-paying customers and submits accounts to an attorney or outside collection agency with prior Store Manager approval.
Stores and maintains customer files according to company procedures, including required security, location, and filing practices.
Organizes office work and ensures daily bookkeeping work and customer files are filed by the end of each business day.
Uses the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposits cash receipts to the store’s bank account in a night deposit bag on the day received and follows specified cash-drawer procedures.
Collects on returned checks and delinquent accounts.
Maintains a work environment free of legally prohibited discrimination and sexual harassment.
Completes, prepares, reviews, or approves forms, logs, requests, records, reports, correspondence, and other documents; oversees accurate files and administrative records.
Operates a calculator, copy machine, telephone, and other equipment as needed.
Upholds and promotes the company’s H.O.M.E. values.
Performs Store Manager duties as required, assists in other store departments as required, and performs other related duties.