Credit & Collections Specialist

Press Glass Inc•Ridgeway, VA

3d•$50,000 - $52,000

About The Position

The Credit & Collections Specialist supports the Company's accounts receivable, collections, invoicing, and credit functions. The role monitors customer accounts, collects outstanding balances, resolves account inquiries, processes invoices and statements, and helps ensure timely cash flow. It also supports credit administration, customer account setup, cash forecasting, credit hold management, and lien rights protection. The position requires strong organization, attention to detail, customer focus, effective communication, and the ability to build business relationships. The role works with customers and cross-functional departments to resolve account and payment issues, maintains customer records, processes invoices and statements, supports cash forecasting, and helps protect company lien and bond rights. It may also assist with special projects and other duties assigned by the Manager.

Requirements

High school diploma or equivalent.
At least 2 years of business-to-business (B2B) collections experience.
Strong knowledge of accounts receivable and collection practices.
Excellent verbal and written communication skills and the ability to communicate professionally with customers.
Strong organizational, time management, and problem-solving skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office applications.
High level of accuracy and attention to detail.
Ability to maintain confidentiality and handle sensitive financial information appropriately.
Demonstrated ability to provide exceptional customer service while maintaining collection objectives.

Nice To Haves

Collections experience in the construction and manufacturing industry.
Familiarity with lien and bond rights management and NCS notice filing procedures.
Knowledge of Avalara tax exemption certificate management.
Experience with cash forecasting, credit hold management, and account reconciliation activities.
Understanding of sales tax exemption documentation and compliance requirements.

Responsibilities

Monitor customer account aging reports and contact customers by phone and email about outstanding invoices.
Follow up on past-due accounts, document collection activities, and work with customers to resolve payment delays while maintaining business relationships.
Collaborate with cross-functional departments to address customer concerns and resolve issues promptly.
Respond to customer inquiries about account status, invoices, payments, and outstanding balances.
Monitor and manage credit hold orders, reviewing and releasing them in accordance with company policies and procedures.
Assist with weekly cash forecasts by gathering receivables data, tracking expected customer payments, and providing information for cash flow planning.
Process daily invoices through the invoicing platform and ensure they are transferred to the accounting system.
Generate and process monthly customer statements through the accounting system and ensure timely, accurate delivery.
Submit completed credit application packages to the Credit Manager for review and decision-making.
Set up new customer accounts, maintain accurate records, and obtain and file required documentation.
Protect company lien and bond rights by submitting project information through NCS and tracking notice requirements.
Retrieve, sort, and distribute incoming mail daily.
Assist with special projects and initiatives supporting Accounts Receivable and Credit.
Perform other duties and responsibilities as assigned by the Manager.