Credit & Collections Specialist

This job is for a position at YETI, a company that specializes in outdoor gear. The role involves being a crucial part of the sales process by reconciling open receivables and resolving any financial matters related to the assigned portfolio. The ideal candidate should be skilled in problem-solving and prioritizing tasks in a fast-paced environment. Providing excellent customer service and following departmental policies are also important aspects of the job. The position requires a bachelor's degree and at least 2 years of experience in B2B collections and customer service.

• Provide world class customer service to both internal and external customers
• Protect YETI Assets (Accounts Receivable)
• Focus on reconciliation, problem solving, and expediting process
• Maintain the steady flow of sales orders to key customers by keeping accounts in good standing
• Continually strive to improve and streamline internal processes
• Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items
• Reconcile and resolve billing gaps discovered in audit process
• Ensure that accounts in assigned portfolio pay within assigned payment terms
• Make outbound collections calls (or emails) for customers with past due balances
• Work with AR Specialist to ensure that payments are applied correctly and in timely manner
• Reconcile any discounts, credits, rebates, allowances, and resolve any disputes
• Monitor A/R Collection Hold Dashboard for assigned portfolio

• Bachelor's degree required
• At least 2 years of experience in B2B collections and customer service

• World class customer service
• Protection of YETI Assets (Accounts Receivable)
• Focus on reconciliation, problem solving, and expediting process
• Maintenance of steady flow of sales orders to key customers
• Continual improvement and streamlining of internal processes
• Periodic audit of billing processes for assigned portfolio
• Outbound collections calls or emails for customers with past due balances
• Collaboration with AR Specialist to ensure correct and timely payment application
• Reconciliation of discounts, credits, rebates, allowances, and resolution of disputes
• Monitoring of A/R Collection Hold Dashboard for assigned portfolio
• Bachelor's degree required
• At least 2 years of experience in B2B collections, customer service, dispute resolution, or account management
• Strong Excel skills and experience in Microsoft Office
• SAP experience preferred
• Analytical mindset and ability to research, identify, design, and implement process improvements
• Strong attention to detail, organization, and prioritization
• Ability to handle changing priorities and use good judgment in stressful situations
• Comfortable communicating with accounts as often as needed to achieve goals
• Self-starter and ability to stay positive under pressure
• Ability to work in an ambiguous, fast-paced environment
• Onsite, hybrid, or remote work options available
• Equal Opportunity Employer