Credit Clerk II - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

13d

About The Position

The Credit Clerk II works on the Credit team in Las Vegas, Nevada. The Credit department processes casino credit applications, researches creditworthiness to support approval or denial decisions, and responds to internal and external inquiries about credit applications. The role involves preparing patron credit files, maintaining customer information in the Casino Management System, evaluating credit applications, and scanning credit documents into an optical storage system. The position also manages day-to-day credit office operations, including productivity and performance against customer service level agreements, employee scheduling, new-hire training, and performance feedback. It supervises credit application processing by credit clerks and supports team development, customer service, and continuous improvement. Other duties may be assigned as required.

Requirements

High school diploma.
Ability to obtain and maintain required gaming licenses, if applicable.
Knowledge of property and company operations and casino systems.
Ability to convey an upbeat and positive attitude by phone when speaking with internal clients and external customers in adverse situations.
Proficiency with Microsoft Word and Excel, and ability to learn new casino database programs.
Ability to manage numerous projects simultaneously at various stages of completion.
Ability to communicate comfortably with internal and external customers.
Self-motivated and resourceful, with the ability to multitask and work successfully under tight deadlines and time pressures.
Ability to qualify for a gaming license in multiple jurisdictions supported by the credit department.
Ability to uphold the highest level of integrity and recognize the standards required by a regulated business.
Ability to sit for extended periods of time.

Nice To Haves

Casino industry experience.
Caesars experience.

Responsibilities

Collect consumer credit, bank, and gaming credit reports, gaming activity, and other information to prepare patron credit files for creditworthiness evaluations.
Enter and update customer personal, bank, consumer credit, and Central Credit information in the Casino Management System.
Enter pre-approval comments and other credit information in the Casino Management System.
Scan credit documents into the optical storage system.
Handle internal and external inquiries about casino credit information.
Manage day-to-day credit office operations, including productivity, performance against customer service level agreements, employee scheduling, new-hire training, and performance feedback.
Supervise credit clerks in processing applications, gathering research, updating customer accounts, and scanning documents.
Evaluate credit applications by reviewing consumer credit, bank, gaming credit research, gaming activity, and other relevant information to support approval or denial decisions.
Develop a cohesive credit team, maintain morale during periods of change, and promote employee engagement and job satisfaction.
Develop the team’s customer-service capabilities to meet speed and quality goals.
Implement processes that improve productivity, maintain consistent speed of service, and minimize external service fees.