Credit Clerk II - Corporate (Las Vegas)
About The Position
Caesars Entertainment is seeking a Credit Clerk II for its Credit team in Las Vegas, Nevada. The Credit department processes casino credit applications, conducts creditworthiness research to support approval or denial decisions, and responds to inquiries from internal property teams and casino patrons. The role performs and supervises credit application processing and evaluation, updates customer information in the Casino Management System, and supports day-to-day credit office operations. It also involves developing the credit team, improving customer service and productivity, and carrying out other duties as assigned.
Requirements
- High school diploma required.
- Must be able to obtain and maintain any required gaming licenses, if applicable, including qualification for licenses in multiple jurisdictions supported by the credit department.
- Knowledge of property and company operations and casino systems.
- Proficiency with Microsoft Word and Excel, and ability to learn new casino database programs as required.
- Ability to manage numerous projects simultaneously at different stages of completion.
- Ability to communicate comfortably with internal and external customers.
- Ability to convey an upbeat, positive attitude on the phone when speaking with internal clients and external customers in adverse situations.
- Self-motivated and resourceful, with the ability to multitask and work successfully under tight deadlines and time pressures.
- Ability to uphold and demonstrate the highest level of integrity and recognize standards required by a regulated business.
- Must be able to sit for extended periods.
Nice To Haves
- Casino industry experience preferred.
- Caesars experience preferred.
Responsibilities
- Collect consumer credit, bank, and gaming credit reports, gaming activity, and other information to prepare patron credit files for creditworthiness evaluations.
- Enter and update personal, bank, consumer credit, and Central Credit information, as well as pre-approval comments, in customer Casino Management System accounts.
- Scan credit documents into the optical storage system.
- Handle internal and external inquiries about casino credit information.
- Manage day-to-day credit office operations, including productivity and performance against customer service level agreements, employee scheduling, new-hire training, and employee performance feedback.
- Supervise credit clerks processing applications, gathering credit information, updating customer accounts, and scanning documents.
- Evaluate credit applications by reviewing consumer credit, bank, gaming credit research, and other information to support approval or denial decisions.
- Develop a cohesive credit team, maintain morale during periods of change, promote employee engagement, and support programs that improve job satisfaction.
- Develop the team’s customer-service capability to achieve speed and quality goals.
- Implement continuous-improvement processes to optimize productivity, maintain consistent service speed, and minimize external service fees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
