SkillSpring CRED NYC Case Manager

The New Jewish Home • New York, NY

2d • Onsite

About The Position

SkillSpring, a workforce development program of The New Jewish Home, seeks a Case Manager for its Community Resources for Employment and Development (CRED NYC) Program. SkillSpring supports New York City youth and young adults from under-resourced schools and communities in pursuing health care careers. The program includes work readiness, Certified Nursing Assistant (CNA) classroom instruction, and onsite clinical and professional training.

The Case Manager works directly with trainees, focusing on their mental health, well-being, and self-management. The role provides support through small groups and one-on-one sessions as needed. This is a full-time position working across multiple sites in Manhattan and the Bronx. Hours, days, and locations vary with seasonal changes, and the role requires flexibility to work mornings, evenings, and Saturdays.

The Case Manager designs and delivers trauma-informed workshops, supports trainees and workshop attendees through referrals and follow-up, provides clinical support to staff, and maintains relationships with strategic partners. The role also supports accurate data collection and reporting, develops tools and materials to improve employment and economic opportunities, and adheres to CRED NYC contract regulations. The position reports to SkillSpring’s CRED NYC Program Director.

Requirements

• Bachelor’s degree in Social Work required.
• Minimum of 5 years of experience.
• Experience working with youth and adults from underserved communities.
• Experience working with underserved urban adults.
• Demonstrated experience working with high-need and underserved high school students and young adults.
• Ability to work flexible hours, including some evenings and weekends, and travel to various locations in Manhattan and the Bronx.
• Excellent interpersonal, verbal, and written communication skills.
• Self-directed, with the ability to work independently.
• Strong presentation skills and ability to write reports, business correspondence, and procedure manuals.
• Ability to lead innovative and meaningful programming that resonates with trainees.
• Strong organizational and computer skills.
• Ability to use independent judgment in planning, prioritizing, and organizing multiple tasks, with attention to detail and time management.
• Flexibility and adaptability.
• Ability to manage multiple stakeholder relationships.
• Ability to meet the physical demands of the role, including sitting, standing, walking, sustained computer work, and lifting or moving up to 25 pounds.
• Ability to travel to all TNJH campuses and program sites.

Nice To Haves

• Master’s degree in Social Work from an accredited school preferred.
• Trauma-informed training and skills preferred.
• Passion for working with youth and young adults.
• Familiarity with healthcare career trajectories.
• Experience developing new roles or initiatives.
• Familiarity with research methods and program evaluation.

Responsibilities

• Design trauma-informed workshops.
• Create trauma-informed information sheets for case managers.
• Plan, conduct, and deliver trauma-informed workshops.
• Distribute and collect pre- and post-trauma-informed surveys.
• Conduct community outreach to increase workshop attendance.
• Assist workshop attendees who need social service support, including mental health referrals.
• Follow up on all referrals.
• Document activities, including workshop events and referrals.
• Provide clinical support for staff to better assist trainees.
• Cultivate and maintain relationships with strategic partners in education, career development, intergenerational programming, and youth development to support trainee enrollment and retention.
• Ensure accurate collection, analysis, and management of data for internal and external reporting, and improve accountability and transparency mechanisms.
• Develop and enhance tools that support employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols.
• Adhere to all CRED NYC contract regulations.
• Perform other related duties as required.

Benefits

• Medical, dental, and supplemental vision plans.
• 401(k) retirement plan.
• Vacation, holiday, and sick leave.
• Short-term disability insurance.
• Basic life and accidental death insurance.
• Tuition reimbursement.
• Health care, commuter, and dependent care flexible spending accounts.
• Access to a portion of your paycheck before payday through a partnership with RAIN.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level