SkillSpring Workforce Programs Case Coordinator

The New Jewish Home•New York, NY

About The Position

The Workforce Programs Case Coordinator is a full-time member of The New Jewish Home’s SkillSpring Department. The coordinator engages young adult and high school program participants to help prepare them for and secure employment, providing care coordination, coaching, and advocacy. The role uses a care management process to assess participants’ functional, physical, cognitive, and social-emotional status and support systems; develop plans that address identified needs; coordinate services; monitor changes; and reassess needs regularly. The coordinator collaborates with SkillSpring staff and community partners, advocating for participants with compassion and grace and supporting their professional success. The position also supports young adult programming, including professional development, clinical skills training, and health career exploration. It tracks program participation and related data, contributes to program activities, and helps create a diverse, culturally sensitive environment responsive to young adults. The schedule may include some mornings, evenings, and Saturdays at multiple sites; hours, days, and locations fluctuate based on seasonal changes.

Requirements

Bachelor’s degree in Social Work.
Experience with underserved urban young adults and first-generation college students.
Passion for working with youth and young adults.
Excellent interpersonal skills; an engaging, extroverted personality is a strong asset.
Strong computer literacy, specifically Excel.
Ability to read, analyze, and interpret raw data.
Ability to write reports, business correspondence, and procedure manuals; a writing sample is required.
Experience planning and facilitating group workshops or events.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Attention to detail and deadlines.
Flexibility and adaptability.
Ability to stand, talk or hear, walk, and sit; lift and/or move up to 25 pounds; and travel to multiple divisions when necessary.

Nice To Haves

Familiarity with healthcare career trajectories.
Experience developing new roles or initiatives.
Familiarity with research methods and program evaluation.
Working knowledge of a CRM.
Bilingual Spanish/English.

Responsibilities

Ensure the health, safety, and well-being of young adult program participants by supporting and supervising activities.
Screen participants for care coordination needs and conduct comprehensive interviews and assessments to identify their needs and goals.
Collaborate with SkillSpring Young Adult or Health Care Explorers teams to identify issues requiring planning, intervention, teaching, or follow-up.
Prioritize participant needs, support effective use of resources, and facilitate participants’ involvement in directing their care.
Identify, plan, and arrange appropriate services using knowledge of local, regional, and federal services and regulations; collaborate with participants, program teams, and community services.
Coordinate care plan implementation through case conferences and collaboration with community-based partners to support continuity of care.
Monitor participants’ needs and responses to interventions; communicate with service providers; and maintain or revise care plans as needs change.
Document assessments, plans, interventions, participant goals, and responses to care management; evaluate care plans and service appropriateness; and collaborate with team members on adaptations.
Participate in process-improvement groups, use benchmarking and other sources to identify best practices, help set quality-improvement targets, develop educational materials, and promote effective communication across the continuum of care.
Maintain and improve care management skills, including identifying high-risk individuals, care coordination, transition planning and implementation, and knowledge of community resources; collaborate with SkillSpring staff.
With the Workforce team, facilitate young adult programming, including professional development, clinical skills training, and health career exploration.
With the Workforce team, schedule, track, and report program data, including attendance and surveys.
Support the SkillSpring team and lead or support other program activities as needed.
Create a diverse, culturally sensitive environment relevant to young adults’ needs.
Perform other related duties as required.