SkillSpring Workforce Programs Case Coordinator

The New Jewish Home•New York, NY

About The Position

The Workforce Programs Case Coordinator is a full-time member of The New Jewish Home’s SkillSpring Department, working with participants in young adult and high school programs to help them prepare for and secure employment. The role uses a care management process: assessing participants’ functional, physical, cognitive, and social-emotional status and support systems; developing care plans; arranging coordinated services; monitoring changes and responses to interventions; and reassessing needs regularly. The coordinator also serves as a coach and advocate, helping participants address their needs with compassion and grace. The role requires a strong work ethic, a passion for working with underserved young adults, and the ability to build and manage relationships with internal and external partners. In collaboration with the Workforce team, the coordinator facilitates young adult programming, including professional development, clinical skills training, and health career exploration; monitors participation and program data; and supports other activities as needed. The coordinator helps create a diverse, culturally sensitive environment relevant to young adults. The schedule may include some mornings, evenings, and Saturdays at multiple sites; hours, days, and locations fluctuate with seasonal changes.

Requirements

Strong work ethic.
Passion for working with underserved young adults.
Ability to build and manage relationships with internal and external partners.
Ability to work collaboratively with participants, SkillSpring staff, program teams, providers, and community-based partners.
Knowledge of local, regional, and federal services and regulations.
Ability to maintain and develop care management skills, including care coordination, transition planning, and identification of high-risk individuals.

Responsibilities

Support and supervise activities to help ensure the health, safety, and well-being of young adult program participants.
Screen participants for care coordination needs and conduct comprehensive interviews to identify their needs and goals.
Collaborate with SkillSpring Young Adult or Health Care Explorers teams to identify problems or needs requiring planning, intervention, teaching, or follow-up.
Prioritize participants’ needs, promote effective resource use, and facilitate participants’ involvement in directing their care.
Identify, plan, and arrange appropriate services using knowledge of local, regional, and federal services and regulations; collaborate with participants, program teams, and community services.
Coordinate care plan implementation through case conferences and collaboration with community-based partners to maximize continuity of care.
Monitor participants’ needs and responses to care plan interventions; communicate with service providers; and maintain or revise care plans as needs change.
Document assessments, plans, interventions, participant goals, and responses to care management; evaluate services and collaborate with team members on care plan adaptations.
Participate in process improvement groups, use benchmarking and other sources to identify best practices, help set performance targets, develop educational materials, and promote communication across the continuum of care.
Maintain and improve care management skills, including identifying high-risk individuals, coordinating care, planning and implementing transitions, and learning about community resources; collaborate with SkillSpring staff.
Facilitate young adult programming with the Workforce team, including professional development, clinical skills training, and health career exploration.
Schedule, track, and report participation and program data, including attendance and surveys.
Support the SkillSpring team and lead or assist with other program activities as needed.
Create a diverse, culturally sensitive environment relevant to young adults.
Perform other related duties as required.