District Manager | NYC

Blank Street • New York, NY

13h • $90,000 - $120,000

About The Position

The District Manager is the ultimate leader of an area of 5+ stores and the General Managers who lead them. The role focuses on hiring, coaching, and developing GMs so they can build engaged, high-performing teams. The District Manager owns the area's P&L, plans and prioritizes operational work, and fosters accountability, hospitality, and continuous improvement. The position reports to the Director of Operations and works with the Field Leadership team to develop leaders and deliver a strong experience for employees and customers.

The role maintains hospitality standards through coaching, store visits, and performance data; supports struggling stores and new openings; and manages sales forecasts, labor plans, and inventory guardrails. It also owns talent pipeline and succession planning, area-wide culture, store plans, KPI and P&L performance, and implementation of new initiatives. Regular travel between stores within the market is required. The role is full-time, 50 hours per week, with five days of availability and availability for two peak days, usually weekend days.

Requirements

• At least 5 years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, specified as 3–10, and developing the managers who run them.
• Passion for hospitality and creating exceptional customer and employee experiences.
• Strong operational and financial judgment, including ability to interpret P&L and KPI dashboards and act on the data.
• Experience developing managers, hiring, coaching, making decisions, and leading through change.
• Ability to plan a quarter ahead and turn priorities into actionable plans for General Managers.
• Excellent written and verbal communication skills, including written communication through tools such as Slack, Notion, and email, and confidence in meetings and workshops.
• Able to travel regularly between stores within the market.
• Availability for 50 hours per week, five days of availability, and two peak days, usually weekend days (Friday, Saturday, or Sunday).

Responsibilities

• Coach General Managers to establish systems, behaviors, and processes that maintain hospitality standards.
• Review standards across the area through regular store visits and data, and hold General Managers accountable for promptly addressing gaps.
• Help turn around struggling stores and launch new stores in the area.
• Translate quarterly sales forecasts into store-level plans and communicate expected growth, slowdowns, seasonality, and nearby openings to General Managers.
• Set quarterly labor targets, including headcount and transfers between stores, and coach General Managers on building rotas to meet them.
• Help General Managers calibrate inventory to forecast demand and establish inventory guardrails.
• Develop General Managers through training pathways, regular one-to-ones, and direct feedback.
• Coordinate hiring and promotion decisions across the area and set quarterly succession targets from barista to General Manager.
• Build a collaborative area-wide culture in which stores share effective practices and support one another.
• Master store KPIs and P&L, and set weekly and quarterly priorities for the area.
• Partner with each General Manager to build and execute a store plan and improve performance.
• Roll out initiatives such as menu launches and technology tools through clear communication, hands-on training, and team buy-in; track adoption.
• Travel regularly between stores within the market.

Benefits

• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Access to the Regulars program, including free coffee, matcha, and other products.
• Regular social outings with the team.
• Free Blank Street swag.
• Competitive total rewards package, which may include benefits, paid time off, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed