CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Arlington, TX

6d • $5,542 - $7,762 • Onsite

About The Position

The CPI Investigative Supervisor performs highly complex consultative, technical-assistance, and supervisory work in the Child Protective Investigations (CPI) Division. The position manages administrative staff and a unit of caseworkers handling Investigations and Alternative Response (AR) cases. The supervisor consults on cases and monitors case status using data warehouse reports to identify trends and patterns involving risk and child safety. The supervisor hires, manages, and develops staff through performance reviews, individual conferences, case readings, field visits, and unit meetings to support productivity and compliance with policy, procedure, and service-control requirements.

The supervisor provides analysis, consultation, and technical assistance to improve outcomes in cases involving child safety, and offers guidance to staff and internal and external stakeholders. The position makes critical decisions concerning child protection, consults with program leadership and other stakeholders about complex, high-profile, or sensitive cases, and prioritizes time-sensitive reports. This is a fast-paced role requiring daily assessment and decision-making. Regular on-call duties may include weekends and holidays, with frequency and timing set by the regional area. The supervisor oversees the unit under the Child Protective Services Handbook, Title III of the Texas Family Code, and applicable minimum standards for child-placing agencies. The position interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations. Work is performed under limited supervision with considerable latitude for initiative and independent judgment.

Requirements

• For Child Protective Services Supervisor I: A bachelor’s degree from an accredited college or university and two years of full-time experience in Child Protective Services or child-placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and three and a half years of CPI/CPS casework experience; or current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• For Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or current employment as a Child Protective Services Supervisor II in Family and Protective Services; or current employment in an eligible higher-level Family and Protective Services CPS management position with prior CPS Supervisor experience; or previous employment as a Child Protective Services Supervisor II.
• Knowledge of state and federal laws and regulations related to the INV/AR program.
• Specialized knowledge of the INV/AR program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive internal and external working relationships.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information quickly and effectively.
• Ability to plan, direct, and assign responsibilities and supervise the work of others.
• Ability to work with people from a variety of backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Selected applicants must pass a background check and, if applicable, a driver’s record check.

Nice To Haves

• Degree in Social Work, Human Services (including Psychology, Sociology, Child and Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Proven success in developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Oversee, direct, and staff daily case actions related to safety, risk, and permanency; ensure timely contacts and accurate case documentation; review safety assessments, referrals, and cases submitted for closure; and consult program leadership when danger indicators or high-risk factors remain unresolved.
• Implement program guidelines, perform staff administrative functions, conduct unit meetings, review intakes routed to the unit, and provide case consultation to assess and address child safety and risk.
• Ensure staff time and leave are entered in CAPPS and oversee and manage staff overtime.
• Train staff and conduct monthly meetings about policy and procedure, productivity and quality trends, operations, CPI updates, and team cohesion.
• Interview, select, hire, manage, and develop staff through field visits, performance-data reviews, monthly conferences, training, and performance appraisals.
• Evaluate unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policy, procedure, and service-control requirements.
• Provide guidance and professional development to help staff engage, support, and empower families and promote children’s safety, permanency, and well-being.
• Interpret program policy and procedures for staff, families, stakeholders, and the public; maintain effective internal and external working relationships; and represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties as assigned to maintain unit operations.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior