CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Tyler, TX

7d • $4,801 - $7,762 • Onsite

About The Position

The CPI Investigative Supervisor performs senior-level consultative, technical assistance, and supervisory work for the Child Protective Investigations (CPI) Division. The position manages administrative staff and a unit of caseworkers conducting Investigations and Alternative Response (AR) cases. The supervisor consults on cases and monitors case status using data warehouse reports to identify trends and patterns related to risk and child safety. The supervisor hires, manages, and develops staff through performance reviews, individual conferences, case readings, data reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedures, and service controls.

The role provides analysis and technical assistance to design, implement, and monitor improvements in CPI casework, and offers subject matter expertise to staff and stakeholders. The supervisor makes critical decisions concerning child protection, consults with program leadership and regional and state management on complex, high-profile, sensitive cases, and prioritizes time-sensitive reports. This is a fast-paced position requiring daily assessment and decision-making about child safety. Regular on-call duties are required, including holidays and weekends, with frequency and timeframes determined by the regional area. The supervisor oversees the unit under the Child Protective Services Handbook, Title III of the Texas Family Code, and Minimum Standards of child-placing agencies. The position works routinely with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations. Work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

Requirements

• For Supervisor I: A bachelor’s degree from an accredited college or university and 2 years of full-time experience in Child Protective Services or child placement services in a public social services agency; OR 60 accredited college credit hours and 4 years of CPI/CPS casework experience; OR 90 accredited college credit hours and 3.5 years of CPI/CPS casework experience; OR current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• For Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; OR current employment as a Child Protective Services Supervisor II in Family and Protective Services; OR current employment in an above-Supervisor-level Family and Protective Services CPS management position with prior CPS Supervisor experience; OR previous employment as a Child Protective Services Supervisor II.
• Knowledge of state and federal laws and regulations related to the Investigations/Alternative Response program.
• Specialized knowledge of the Investigations/Alternative Response program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive internal and external working relationships.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise others’ work.
• Ability to work with people from varied backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.

Nice To Haves

• Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Proven success in developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Oversee, direct, and staff daily case actions related to safety, risk, and permanency; ensure timely family contact, ongoing child-safety assessment, and accurate case documentation.
• Review case records, safety assessments and reassessments, referrals, and cases submitted for closure to ensure compliance with department policies and procedures; consult program leadership about unresolved danger indicators or high-risk factors.
• Review abuse and neglect intakes routed to the unit and provide case consultation to assess and mitigate child safety and risk issues and support timely contact with families.
• Implement program guidelines, perform staff administrative functions, conduct unit meetings, ensure staff time and leave are entered in CAPPS, and oversee staff overtime.
• Train staff and conduct monthly meetings about policies, procedures, productivity and quality trends, daily operations, CPI updates, and team cohesion.
• Interview, select, hire, manage, and develop staff through field visits, performance-data reviews, monthly conferences, training, and performance appraisals.
• Evaluate unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policy, procedures, and service control requirements.
• Provide guidance on policy, procedures, best practices, and professional development to build staff competence in supporting families and promoting child safety, permanency, and well-being.
• Interpret program policy and procedures for agency staff, families, children, caregivers, volunteers, advocates, judges, educators, juvenile justice personnel, other stakeholders, and the public.
• Develop and maintain working relationships with internal and external stakeholders and represent the program at meetings, conferences, workgroups, hearings, and other events.
• Consult with program leadership, regional and state management, caseworkers, and external stakeholders about complex, high-profile, and sensitive cases; prioritize time-sensitive reports.
• Attend work on a regular and predictable schedule and perform other duties as assigned to maintain unit operations.

Benefits

• 100% paid health insurance for the employee and 50% paid health insurance for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• May qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager