CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Texarkana, TX

7d • $4,801 - $7,762 • Onsite

About The Position

The CPI Investigative Supervisor performs senior-level consultative, technical assistance, and supervisory work for Child Protective Investigations. The position manages administrative staff and a unit of caseworkers handling Investigations and Alternative Response (AR) cases. It provides case consultations, monitors case status and unit performance using case readings and data warehouse reports, identifies trends and patterns relating to risk and child safety, and helps implement improvements to service delivery.

The Supervisor hires, manages, and develops staff through performance reviews, individual conferences, field visits, training, and unit meetings. The role provides guidance and expertise to staff, leadership, and internal and external stakeholders; makes critical decisions concerning child protection; and consults on complex, high-profile, sensitive, and time-sensitive cases. The work is fast-paced and involves daily assessment and decision-making on child safety. Regular on-call duties may include holidays and weekends, with frequency determined by the regional area. The position oversees unit work in accordance with the Child Protective Services Handbook, Title III of the Texas Family Code, and Minimum Standards of child placing agencies. It works under limited supervision, with considerable latitude for initiative and independent judgment, and interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations.

Requirements

• For Child Protective Services Supervisor I: a bachelor's degree from an accredited college or university and two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and 3.5 years of CPI/CPS casework experience; or current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• For Child Protective Services Supervisor II: completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or current employment as a Child Protective Services Supervisor II in Family and Protective Services; or current employment in a Family and Protective Services CPS management position above Supervisor level with prior CPS Supervisor experience; or previous employment as a Child Protective Services Supervisor II.
• Knowledge of state and federal laws and regulations related to the Investigations/Alternative Response program.
• Specialized knowledge of the Investigations/Alternative Response program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive working relationships internally and externally.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities and quickly understand new information.
• Ability to plan, direct, and assign responsibilities and supervise the work of others.
• Ability to work with people from a variety of backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Selected applicants must pass a background check and, if applicable, a driver's record check.

Nice To Haves

• Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Proven success in developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Oversee, direct, and staff daily case actions related to safety, risk, and permanency; ensure timely contact, ongoing safety assessment, and accurate case documentation.
• Evaluate unit performance through case readings and review of timely safety assessments and reassessments, referrals, and case closures in accordance with department policies and procedures.
• Consult with program leadership about unresolved danger indicators or factors contributing to high risk.
• Review abuse and neglect intakes routed to the unit, provide case consultation, and work with staff to assess and mitigate child safety and risk issues and establish timely family contact.
• Implement program guidelines, perform administrative functions, conduct unit meetings, and ensure staff time and leave are entered in CAPPS; oversee and manage staff overtime.
• Train staff and hold monthly meetings to communicate policies and procedures, address productivity and quality trends, discuss operations and CPI updates, and support team cohesion.
• Interview, select, hire, manage, and develop staff; conduct field visits, review performance data, hold monthly conferences, provide training, and complete performance appraisals.
• Assess unit operations and compliance with policy, procedure, and service control requirements, and develop staff through guidance, best practices, and professional development.
• Interpret program policies and procedures for staff and a range of stakeholders, and maintain working relationships that support coordination and effective unit performance.
• Represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plan options.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager