CPI Investigative Supervisor I/II- Recovery Unit

Texas Health & Human Services Commission • Greenville, TX

1d • $5,542 - $8,886 • Onsite

About The Position

The CPI Investigative Supervisor manages a unit of staff conducting Child Protective Investigations (CPI) and Alternative Response (AR) cases, including in areas with high numbers of delinquent investigations. The role provides consultation and assistance to staff, law enforcement, and stakeholders on complex protective-services cases and issues. The supervisor monitors case status and unit performance, using case reviews and data warehouse reports to identify trends and patterns involving risk and child safety. The position makes critical decisions related to child protection and works under limited supervision with considerable latitude for initiative and independent judgment.

The supervisor selects, hires, manages, trains, and develops staff; reviews performance data; conducts conferences and field visits; and ensures productivity and compliance with applicable policy, procedures, and service-control requirements. The role provides case consultation and technical assistance, interprets policy, and works with internal and external stakeholders to improve service delivery and outcomes for families. It also involves administrative oversight, including staff time and leave and overtime, unit meetings, and representation at meetings, conferences, workgroups, hearings, and other events.

The position interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations. It requires regular on-call duties, which may include holidays and weekends, with frequency and timeframes determined by the regional area. The position is full-time, day shift, not eligible for telework, and may require travel up to 25%. It may be filled at the CPS Supervisor I or II level and may be housed in an office location in Region 3E with capacity.

Requirements

• For the CPS Supervisor I level: a bachelor’s degree from an accredited college or university and two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and three and one-half years of CPI/CPS casework experience; or current employment as a CPS Supervisor I in Family and Protective Services.
• For the CPS Supervisor II level: completion of Phase I Child Protective Services Specialist Certification and the Child Protective Services Supervisor Certification; or current employment as a CPS Supervisor II in Family and Protective Services; or current employment in a higher-level Family and Protective Services CPS management position with prior experience as a CPS Supervisor in the agency; or prior employment as a CPS Supervisor II.
• Knowledge of state and federal laws and regulations related to the INV/AR program.
• Specialized knowledge of the INV/AR program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive internal and external working relationships.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports; gather, assemble, correlate, and analyze facts; and prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise the work of others.
• Ability to work with people from a variety of backgrounds and professions and represent Child Protective Investigations effectively with key stakeholders.
• Must pass a background check and, if applicable, a driver’s record check.
• Must complete required cybersecurity and communications-system training and follow agency policies.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for creating accessible content.

Nice To Haves

• Degree in Social Work, Human Services (including Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Demonstrated success developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.
• Experience as a CPI Supervisor or CPI INV IV.

Responsibilities

• Oversee, direct, and staff daily case actions related to child safety, risk, and permanency; ensure timely case contacts and accurate documentation.
• Review case records and evaluate whether safety assessments and reassessments are timely, services and community referrals are appropriate, and cases submitted for closure comply with department policy and procedures.
• Consult with program leadership when unresolved danger indicators or high-risk factors are present.
• Review abuse and neglect intakes routed to the unit, provide case consultation, and work with staff to assess and mitigate safety risks and establish timely family contact.
• Implement program guidelines and perform administrative functions, including ensuring staff time and leave are entered in CAPPS and overseeing staff overtime.
• Conduct unit meetings and staff training on policies, procedures, productivity and quality trends, operations, and CPI updates.
• Interview, select, hire, manage, train, and develop staff; conduct field visits and conferences; review performance data; and complete performance appraisals.
• Evaluate unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policy, procedures, and service-control requirements.
• Interpret program policy and procedures for staff, families, and stakeholders, and maintain effective working relationships to coordinate unit services.
• Represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties as assigned and required to maintain unit operations.

Benefits

• Employer-paid health insurance for the employee and partial payment for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 plan options.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym membership, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager