CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Lockhart, TX

2d • $4,801 - $7,762 • Onsite

About The Position

The CPI Investigative Supervisor performs senior-level consultative, technical assistance, and supervisory work for the Child Protective Investigations (CPI) Division. The position manages administrative staff and a unit of caseworkers handling Investigations and Alternative Response cases. The supervisor consults on cases and monitors their status, using data warehouse reports to identify trends and patterns relating to risk and child safety. The role includes selecting, hiring, managing, and developing staff through performance reviews, individual conferences, case readings, data analysis, field visits, and unit meetings, ensuring productivity and compliance with applicable policy, procedures, and service-control requirements.

The supervisor provides analysis and technical assistance to develop, implement, and monitor improvements based on assessment of CPI cases and child safety issues. The role provides subject matter expertise and guidance to staff and stakeholders, and includes accountability for critical decisions regarding children's protection. The supervisor consults with program leadership, regional and state management, caseworkers, and public and private stakeholders on complex, high-profile, and sensitive cases, while prioritizing time-sensitive reports.

This is a fast-paced position involving daily assessment and decision-making about child safety. Regular on-call duties are required, including holidays and weekends; their frequency and timeframes are determined by the regional area. The supervisor oversees the unit in accordance with the Child Protective Services Handbook, Title III of the Texas Family Code, and Minimum Standards of child-placing agencies. The role routinely interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in unit investigations. Work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

Requirements

• For Child Protective Services Supervisor I: a bachelor's degree from an accredited college or university and two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and three and a half years of CPI/CPS casework experience; or current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• For Child Protective Services Supervisor II: completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or current employment as a Child Protective Services Supervisor II in Family and Protective Services; or current employment in a higher-level Family and Protective Services management position in the Child Protective Services program with prior CPS Supervisor experience; or previous employment as a Child Protective Services Supervisor II.
• Knowledge of state and federal laws and regulations related to the Investigations/Alternative Response program.
• Specialized knowledge of the Investigations/Alternative Response program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive internal and external working relationships.
• Ability to operate a personal computer and use software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise others' work.
• Ability to work with people from a variety of backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Must pass a background check and, if applicable, a driver’s record check.

Nice To Haves

• Degree in Social Work, Human Services (including Psychology, Sociology, Child and Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Proven success developing people through teaching, training, or service as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Oversee, direct, and staff daily case actions related to safety, risk, and permanency; ensure timely contacts and accurate case documentation; review safety assessments, reassessments, case referrals, and cases submitted for closure; and consult program leadership when danger indicators or high-risk factors remain unresolved.
• Implement program guidelines, perform staff administrative functions, conduct unit meetings, review abuse and neglect intakes routed to the unit, and provide case consultation to assess and mitigate child safety and risk.
• Ensure staff time and leave are entered in CAPPS and oversee and manage staff overtime.
• Train staff and hold monthly meetings to communicate policies and procedures, discuss productivity and quality trends, day-to-day operations and CPI updates, and support team cohesion.
• Interview, select, hire, manage, and develop staff through field visits, performance-data reviews, monthly conferences, training, and performance appraisals.
• Evaluate unit performance through case readings, computer reports, and observation to ensure compliance with policy, procedures, and service-control requirements.
• Provide guidance on policy, procedures, best practices, and professional development to help staff engage, support, and empower families.
• Interpret program policy and procedures for agency staff, families, children, caregivers, volunteers, advocates, judges, educational and juvenile justice personnel, other stakeholders, and the public.
• Develop and maintain effective relationships with internal and external stakeholders to coordinate and improve unit performance.
• Represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties as assigned or required to maintain unit operations.

Benefits

• 100% employer-paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans that provide lifetime monthly payments after five years of state service, with additional savings options through 401(k) and 457 plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including discounts on gym memberships, electronics, and entertainment.
• Possible eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager