CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Fort Worth, TX

10d • $4,801 - $7,762 • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) seeks a CPI Investigative Supervisor to oversee administrative staff and a unit of caseworkers handling Investigations and Alternative Response (AR) cases. The supervisor provides case consultations, monitors case status and unit performance, and uses data warehouse reports to identify trends and patterns related to risk and child safety. The position selects, hires, manages, and develops staff through performance reviews, individual conferences, case readings, field visits, and unit meetings to ensure productivity and compliance with policy, procedures, and service control requirements.

The supervisor provides analysis, technical assistance, subject-matter expertise, guidance, and consultation to staff and stakeholders to improve case outcomes and service delivery. The role carries responsibility for critical decisions affecting children’s protection and involves consultation with program leadership, regional and state management, caseworkers, and public and private stakeholders about complex, high-profile, and sensitive cases. This is a fast-paced position involving daily assessment and decision-making about child safety. Regular on-call duties are required, including holidays and weekends, with frequency and timeframes determined by the regional area.

The supervisor oversees the unit in accordance with the Child Protective Services Handbook, Title III of the Texas Family Code, and Minimum Standards of child-placing agencies. The position interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations. The work is performed under limited supervision, with considerable latitude for initiative and independent judgment. The position is based in Fort Worth, Texas, is not eligible for telework, and requires travel up to 25%.

The role may be filled at Supervisor I or Supervisor II level. Supervisor I screening criteria include a bachelor’s degree and two years of qualifying full-time experience in Child Protective Services or child placement services; alternatively, qualifying combinations of college credit hours and CPI/CPS casework experience, or current employment as a CPS Supervisor I, are accepted. Supervisor II criteria include specified CPS specialist and supervisor certifications or qualifying current or prior DFPS supervisory or management employment. Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.

Requirements

• Supervisor I: Bachelor’s degree from an accredited college or university plus two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours plus four years of CPI/CPS casework experience; or 90 accredited college credit hours plus three and a half years of CPI/CPS casework experience; or current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or qualifying current or previous employment as a CPS Supervisor II or in a higher-level DFPS CPS management position with prior CPS Supervisor experience.
• Knowledge of state and federal laws and regulations related to the Investigations/Alternative Response program.
• Specialized knowledge of the Investigations/Alternative Response program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive internal and external working relationships.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise others’ work.
• Ability to work with people from varied backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Regular and predictable attendance; regular on-call duties, including holidays and weekends.
• Successful applicants must pass a background check and, if applicable, a driver’s record check.

Nice To Haves

• Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Demonstrated success developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Oversee, direct, and staff daily case actions related to safety, risk, and permanency; ensure timely case contacts and accurate case documentation.
• Review case records, safety assessments, reassessments, referrals, and cases submitted for closure to assess unit performance and compliance with policy and procedures.
• Consult program leadership about unresolved danger indicators or factors contributing to high risk.
• Implement program guidelines, perform staff administrative functions, and conduct unit meetings.
• Review abuse and neglect intakes routed to the unit, provide case consultation, and work with staff to assess and mitigate child safety and risk issues and establish timely family contact.
• Ensure staff time and leave are entered into CAPPS and oversee and manage staff overtime.
• Interview, select, hire, manage, train, and develop staff; conduct field visits, monthly conferences, performance reviews, and appraisals.
• Evaluate unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policy, procedures, and service control requirements.
• Provide staff guidance on policy, procedures, best practices, and professional development to support effective work with families.
• Interpret program policies and procedures for staff, families, caregivers, advocates, judges, educational and juvenile justice professionals, other stakeholders, and the public.
• Develop and maintain effective relationships with internal and external stakeholders to coordinate and improve unit performance.
• Represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior