CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Corpus Christi, TX

3d • $4,801 - $7,762 • Onsite

About The Position

The CPI Investigative Supervisor performs senior-level consultative, technical assistance, and supervisory work for the Child Protective Investigations (CPI) Division. The position manages administrative staff and a unit of caseworkers responsible for investigations and Alternative Response (AR) cases. The supervisor consults on cases and uses data warehouse reports to monitor case status and identify trends and patterns related to risk and child safety. The role includes selecting, hiring, managing, and developing staff through performance reviews, individual conferences, case readings, field visits, and unit meetings, ensuring productivity and compliance with policy, procedure, and service control requirements.

The supervisor provides analysis, consultation, and technical assistance to develop, implement, and monitor improvements to CPI casework and child safety outcomes. The role provides guidance to unit staff and internal and external stakeholders, makes critical decisions concerning child protection, and consults with program leadership and regional and state management on complex, high-profile, and sensitive cases. This is a fast-paced role involving daily child-safety assessment and decision-making, regular on-call duties that may include weekends and holidays, and oversight under the Child Protective Services Handbook, Title III of the Texas Family Code, and child-placing agency Minimum Standards. The position works under limited supervision with considerable latitude for initiative and independent judgment, and routinely interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations.

The position is based in Corpus Christi, Texas, with other listed locations including Harlingen, Kingsville, McAllen, and Weslaco. It is not eligible for telework and may require travel up to 30%. The posting indicates it may be filled as a CPS Supervisor I or II.

Requirements

• For CPS Supervisor I: A bachelor's degree from an accredited college or university and at least two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and 3.5 years of CPI/CPS casework experience; or current employment as a CPS Supervisor I in Family and Protective Services.
• For CPS Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or current employment as a CPS Supervisor II in Family and Protective Services; or current employment in a Family and Protective Services CPS management position above CPS Supervisor with prior CPS Supervisor experience; or previous employment as a CPS Supervisor II.
• Knowledge of state and federal laws and regulations related to the Investigations/Alternative Response program.
• Specialized knowledge of the Investigations/Alternative Response program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive working relationships internally and externally.
• Ability to operate a personal computer and use software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise others.
• Ability to work with people from varied backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Selected applicants must pass a background check and, if applicable, a driver's record check.
• Must comply with agency cybersecurity and communications-system usage policies and related training requirements.
• Must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for creating accessible electronic information resources.

Nice To Haves

• Degree in Social Work, Human Services (such as Psychology, Sociology, Child and Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Proven success in developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Attend work on a regular and predictable schedule and perform other duties as assigned.
• Oversee, direct, and staff case actions related to safety, risk, and permanency; ensure timely contact and ongoing child-safety assessment; review records for accurate documentation; evaluate unit performance and timely completion of safety assessments and reassessments; ensure appropriate community referrals; review cases submitted for closure; and consult program leadership about unresolved danger indicators or high-risk factors.
• Implement program guidelines, perform staff administrative functions, and conduct unit meetings; review daily abuse and neglect intakes routed to the unit; provide case consultation; and help ensure timely contact with families.
• Ensure staff time and leave are entered into CAPPS and oversee and manage staff overtime.
• Provide staff training and conduct monthly meetings on policies, procedures, productivity, quality, operations, CPI updates, and team cohesiveness.
• Interview, select, hire, manage, train, and develop staff; conduct field visits; review performance data; hold monthly conferences; complete performance appraisals; and evaluate unit compliance through case readings, computer reports, and observation.
• Provide guidance on policy, procedures, best practices, and professional development to build staff capability in supporting families and promoting child safety, permanency, and well-being.
• Interpret program policy and procedures for staff and stakeholders, including parents, children, youth, caregivers, volunteers, advocates, judges, educational and juvenile justice representatives, and the public.
• Develop and maintain effective relationships with internal and external stakeholders to coordinate and improve unit performance.
• Represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties required to maintain unit operations.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plan options.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• May qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior