CPI Investigative Supervisor I/II

Texas Health & Human Services Commission • Corpus Christi, TX

6d • $5,425 - $8,886 • Onsite

About The Position

The CPI Investigative Supervisor performs senior-level consultative, technical-assistance, and supervisory work in the Child Protective Investigations Division. The position manages administrative staff and a unit of caseworkers conducting Investigations and Alternative Response cases. The supervisor consults on cases and monitors unit case status and performance using case records and data warehouse reports to identify trends and patterns involving risk and child safety.

The supervisor selects, hires, manages, and develops staff through performance-data reviews, individual conferences, case readings, field visits, unit meetings, training, and performance appraisals. The role provides guidance and subject-matter expertise to staff and stakeholders; assesses cases and implements improvements to support effective service delivery and safe outcomes for families. The supervisor makes critical decisions concerning child protection, consults with program leadership and other stakeholders about complex, high-profile, and sensitive cases, and prioritizes time-sensitive reports.

This is a fast-paced position involving daily assessment and decision-making about child safety. Regular on-call duties are required, including holidays and weekends, with frequency and timeframes determined by the regional area. The supervisor oversees the unit in accordance with the Child Protective Services Handbook, Title III of the Texas Family Code, and applicable minimum standards. The position interacts with clients, judges, attorneys, child advocacy centers, medical and school personnel, and others involved in investigations. Work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

Requirements

• For Child Protective Services Supervisor I: a bachelor's degree from an accredited college or university and two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and three and a half years of CPI/CPS casework experience; or current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• For Child Protective Services Supervisor II: completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or current employment as a Child Protective Services Supervisor II in Family and Protective Services; or current employment in a higher-level Family and Protective Services CPS management position and prior experience as a CPS Supervisor in Family and Protective Services; or previous employment as a Child Protective Services Supervisor II.
• Knowledge of state and federal laws and regulations related to the Investigations/Alternative Response program.
• Specialized knowledge of the Investigations/Alternative Response program and child welfare practice.
• Strong verbal and written communication skills.
• Skill in establishing and maintaining productive internal and external working relationships.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise the work of others.
• Ability to work with people from a variety of backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders.
• Selected applicants must pass a background check and, if applicable, a driver's record check.

Nice To Haves

• Degree in Social Work, Human Services (such as Psychology, Sociology, Child and Family Studies, or Counseling), or Criminal Justice.
• Two years of experience investigating child abuse or neglect, including experience with out-of-state investigative agencies.
• Favorable casework data or performance history as an investigator.
• Proven success developing people through teaching, training, or serving as a CPI Mentor.
• Prior leadership experience in a performance-based field.

Responsibilities

• Oversee, direct, and staff daily case actions related to child safety, risk, and permanency; ensure timely family contact and accurate case documentation.
• Review case records, safety assessments and reassessments, referrals, and cases submitted for closure to ensure compliance with agency policies and procedures.
• Consult program leadership when cases involve unresolved danger indicators or factors contributing to high risk.
• Review abuse and neglect intakes routed to the unit, provide case consultation, assess and mitigate safety and risk concerns, and support timely contact with families.
• Implement program guidelines, perform administrative functions for staff, and conduct unit meetings and training.
• Ensure staff time and leave are entered into CAPPS and oversee and manage staff overtime.
• Interview, select, hire, manage, train, and develop staff; conduct field visits, monthly conferences, performance reviews, and appraisals.
• Evaluate unit performance through case readings, computer reports, performance data, and observation of unit operations to ensure compliance and quality.
• Provide guidance on policies, procedures, best practices, and professional development to support staff in engaging and empowering families.
• Interpret program policy and procedures for staff, families, caregivers, advocates, judges, educational and juvenile justice personnel, other stakeholders, and the public.
• Develop and maintain working relationships with internal and external stakeholders to coordinate effective unit performance.
• Represent the program at meetings, conferences, workgroups, hearings, and other events.
• Perform other duties as assigned to maintain unit operations and attend work on a regular, predictable schedule.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plan options.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts on gym memberships, electronics, and entertainment.
• May qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager