CPC Processor I Customer Support (North Carolina)

Datavant

12d•$15 - $18

About The Position

The CPC Processor I Customer Support role handles release-of-information inquiries and customer service by telephone, email, and written correspondence. The position documents interactions in company software, follows department and site procedures, meets productivity and quality expectations, and maintains confidentiality and professional communication. The scheduled shift is 8.5 hours between 8 a.m. and 9 p.m. ET, based on business needs, with two 15-minute breaks and a 30-minute unpaid lunch. Employees must complete annual HIPAA testing and pass a 90-day ROI Certification course with a score of at least 85%. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients; exemption requests are reviewed case by case. This role is not eligible for employment sponsorship.

Requirements

High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
Friendly, professional manner of communication and good customer service skills.
Experience with a multi-line phone system.
Ability to stay organized while working quickly.
Strong attention to detail.
Pass annual Introductory HIPAA examination.
Pass a 90-day ROI Certification course with a score of 85% or higher.

Nice To Haves

Intermediate or advanced proficiency with MS Office.
One year of computer experience.
Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing documents.

Responsibilities

Answer and conduct business on the telephone while providing excellent customer service.
Answer release-of-information telephone calls and inquiries accurately and promptly.
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence.
Document calls, inquiries, and resolutions in detail in the appropriate software systems.
Follow department- and site-specific processes and procedures.
Meet and maintain department productivity and quality-assurance expectations.
Follow company policies and procedures as posted or communicated by management.
Maintain strict confidentiality of information encountered in the role.
Maintain professionalism and good rapport with coworkers and management.
Communicate problems, complaints, and incidents promptly to employees and management.
Perform work in accordance with training and direction and adhere to facility-specific procedures.
Attend mandatory employee in-service meetings or training sessions when directed.
Maintain an acceptable attendance record and report to work as scheduled.
Perform other duties as assigned.
Pass annual introductory HIPAA testing and complete the required 90-day ROI Certification course with a score of 85% or higher.