CPC Processor Customer Support

Datavant

5d•$15 - $18•Remote

About The Position

The CPC Processor Customer Support role handles release-of-information inquiries and provides customer service through telephone, email, and written correspondence. The role requires accurate and timely responses, detailed documentation in company software systems, and adherence to department, site, facility, and company procedures. The employee is expected to meet productivity and quality standards while maintaining confidentiality, professionalism, and effective communication with colleagues and management. The scheduled hours are Sunday through Wednesday, 10 p.m. to 9 a.m. Eastern Time, and holidays are required. The employee must attend mandatory training or in-service meetings when directed, maintain an acceptable attendance record, and perform other duties as assigned. For remote work, the employee must provide high-speed internet and a distraction-free work environment. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients; exemption requests are reviewed case by case. This position is not eligible for employment sponsorship.

Requirements

High school diploma or equivalent from an institute accredited by a State Department of Education.
Friendly, professional communication manner and good customer service skills.
Experience with a multi-line phone system.
Strong organization and attention to detail while working quickly.
Pass the annual introductory HIPAA examination.
Complete and pass a 90-day ROI Certification course with a score of 85% or higher.
For remote work, provide a high-speed internet connection and a work environment free from distractions.

Nice To Haves

Intermediate or advanced proficiency in MS Office; one year of experience would be beneficial.
Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing documents.

Responsibilities

Answer and conduct business on the telephone while providing excellent customer service.
Answer release-of-information telephone calls and inquiries accurately and in a timely manner.
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence.
Document calls, inquiries, and resolutions in detail in appropriate software systems.
Follow department- and site-specific processes and procedures, company policies, and facility-specific procedures.
Meet and maintain departmental productivity and quality assurance expectations.
Maintain confidentiality of all information encountered in the role.
Maintain professionalism and good rapport with coworkers and management.
Communicate problems, complaints, incidents, and other concerns promptly to employees and management.
Attend mandatory employee in-service meetings and training sessions when directed.
Maintain an acceptable attendance record and report to work as scheduled.
Perform other duties as assigned.