CPC Processor Customer Support

Datavant

5d•$15 - $18

About The Position

Datavant is hiring a CPC Processor Customer Support representative to handle release-of-information (ROI) customer inquiries and provide professional, timely service. The role answers and conducts business by telephone and also reviews and responds to inquiries received by phone, email, or written correspondence. The representative documents interactions and resolutions in the appropriate software systems, follows department and site procedures, and meets productivity and quality expectations. The role requires maintaining confidentiality and professionalism, communicating promptly with coworkers and management about problems or incidents, and completing work according to training and direction. Employees must attend required training or in-service meetings, maintain acceptable attendance, and perform other duties as assigned. The schedule is Sunday through Thursday, 3:00 p.m.–11:30 p.m. EST, and holidays are required. For remote work, the employee must provide a high-speed internet connection, subject to applicable expense-reimbursement requirements, and a distraction-free work environment. Some clients require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. This position is not eligible for employment sponsorship. The estimated base pay range is $15–$18.32 per hour.

Requirements

High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
Friendly and professional communication manner and good customer-service skills.
Experience with a multi-line phone system.
Strong organization and ability to work quickly.
Strong attention to detail.
Pass the annual introductory HIPAA examination.
Complete and pass a 90-day ROI Certification course with a score of 85% or higher.
For remote work, provide a high-speed internet connection and a work environment free from distractions.

Nice To Haves

Intermediate-to-advanced proficiency with Microsoft Office.
One year of experience.
Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing documents.

Responsibilities

Answer release-of-information-related telephone calls and inquiries accurately and promptly.
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence.
Document calls, inquiries, and resolutions in detail in the appropriate software systems.
Follow department and site-specific processes and procedures, as well as company policies and procedures.
Meet and maintain department productivity and quality-assurance expectations.
Maintain confidentiality of all information encountered in the role.
Maintain professionalism and rapport with coworkers and management.
Communicate promptly with employees and management about problems, complaints, incidents, and other issues.
Perform work according to provided training and direction and adhere to facility-specific procedures.
Attend mandatory employee in-service meetings or training sessions when directed.
Maintain an acceptable attendance record and report to work as scheduled.
Perform other duties as assigned.