CPC Processor Customer Support- 8609

Datavant

3d•$15 - $18

About The Position

Datavant is hiring a CPC Processor Customer Support team member to handle release-of-information inquiries and provide customer service. The role involves communicating by telephone, email, and written correspondence; researching and resolving inquiries; and documenting interactions in company software. The employee follows department, site, and company procedures, maintains confidentiality and professionalism, and meets productivity and quality expectations. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. PST. The role requires annual HIPAA examination completion and passing a 90-day ROI Certification course with a score of at least 85%. Client-mandated post-offer health screenings and vaccination requirements may apply. For remote work, the employee must provide high-speed internet and a distraction-free work environment. The position is not eligible for employment sponsorship.

Requirements

High school diploma or equivalent from an institute accredited and recognized by the State Department of Education.
Friendly, professional communication manner and good customer service skills.
Experience with a multi-line phone system.
Strong attention to detail and ability to stay organized while working quickly.
Provide a high-speed internet connection and a distraction-free work environment for remote work.
Complete annual HIPAA examination.
Pass the 90-day ROI Certification course with a score of at least 85%.

Nice To Haves

Intermediate or advanced proficiency with Microsoft Office.
One year of experience with Microsoft Office.
Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading and editing documents.

Responsibilities

Answer and conduct business on the telephone while maintaining excellent customer service.
Answer release-of-information telephone calls and inquiries accurately and promptly.
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence.
Document calls, inquiries, and resolutions in appropriate areas of the software systems.
Follow department-specific and site-specific processes and procedures.
Meet and maintain department productivity and quality assurance expectations.
Follow company policies and procedures as posted or communicated by management.
Maintain strict confidentiality of information encountered in the role.
Maintain professionalism and good rapport with coworkers and management.
Communicate promptly with employees and management about problems, complaints, incidents, and related matters.
Perform work according to training and direction and adhere to facility-specific procedures.
Attend mandatory employee in-service meetings or training when directed.
Maintain an acceptable attendance record and report to work as scheduled.
Perform other duties as assigned.
Pass the annual introductory HIPAA examination.
Take and pass the 90-day ROI Certification course with a score of 85% or higher.