CPC Processor Customer Support

Datavant

5d•$15 - $18

About The Position

Datavant is hiring a CPC Processor Customer Support professional to answer and conduct business by telephone while providing excellent customer service. The role handles release-of-information calls and inquiries, investigates and resolves questions received by phone, email, or written correspondence, and documents interactions and resolutions in the company’s software systems. The position follows department and site procedures, meets productivity and quality expectations, and protects confidential information. The schedule is Tuesday through Saturday, 3:00 PM to 11:30 PM EST, and holidays are required. For remote work, the employee must provide a high-speed internet connection and a distraction-free work environment. Post-offer health screenings and vaccination documentation or completion may be required by clients; exemption requests are reviewed case by case.

Requirements

High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
Friendly, professional communication manner and good customer service skills.
Experience with a multi-line phone system.
Strong organizational skills and ability to work quickly while maintaining attention to detail.
Pass an annual introductory HIPAA examination.
Take and pass a 90-day ROI Certification course with a score of 85% or higher.

Nice To Haves

Intermediate or advanced proficiency with Microsoft Office; one year of experience would be beneficial.
Experience in data entry, medical records, health care, insurance claims processing, or proofreading and editing documents.

Responsibilities

Answer release-of-information telephone calls and inquiries accurately and promptly.
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence.
Document calls, inquiries, and resolutions in detail in the appropriate software systems.
Follow department, site, facility, and company policies, processes, and procedures.
Meet and maintain department productivity and quality assurance expectations.
Maintain confidentiality of all information encountered in the role.
Maintain professionalism and good rapport with coworkers and management.
Communicate problems, complaints, incidents, and other relevant matters promptly to employees and management.
Perform work according to provided training and direction.
Attend mandatory employee in-service meetings or training sessions when directed.
Maintain an acceptable attendance record and report to work as scheduled.
Perform other duties as assigned.