Coworking Manager

Studio by Tishman Speyer•New York City, NY

10d•Onsite

About The Position

Tishman Speyer is seeking a Coworking Manager to join the Studio team at 666 Third Avenue in New York. The role is central to creating a hospitable, welcoming, and engaging member experience, while helping members work productively and reach their potential. The Coworking Manager oversees daily community operations and junior staff, supports sales and business development, manages member onboarding and space operations, leads hospitality and event programs, and contributes to budgeting, billing, and cost management. The position requires onsite presence.

Requirements

Four-year college degree.
3–5 years of experience in coworking, hospitality, sales, or operations.
Sales and business operations experience.
Excellent interpersonal, verbal, and written communication skills.
Strong organizational skills and ability to manage multiple projects and responsibilities.
Passion for working with people, creating positive experiences, and leading with hospitality.
Initiative, proactive contribution, and a focus on continuous improvement.
Attention to detail and commitment to maintaining quality and standards.
Ability to work in a fast-paced, dynamic environment.
Onsite presence is required.
A customer- and team-first approach, with integrity, honesty, willingness to help with any task, and an emphasis on building relationships across the Studio community.

Nice To Haves

Financial literacy.
Experience managing a team.

Responsibilities

Oversee junior staff, including ambassadors and hospitality assistants, in daily community operations.
Train newly hired ambassadors and hospitality assistants, motivate the team, and hold staff accountable for responsibilities and goals across sales, operations, finance, member experience, and hospitality.
Assist with tours and sales to meet and maintain building occupancy targets, including touring, pitching, negotiating, and executing contracts.
Support outbound lead generation with the Studio Sales team and assist with renewal negotiations.
Lead sales for external conference room and event space bookings.
Manage leasing platforms such as Peerspace and Truss.
Lead marketing ideation and execution with internal teams, and manage external marketing platforms such as Google and Yelp.
Identify ways to maximize revenue through ancillary fees.
Manage the complete new-member onboarding and move-in/move-out process, from lease through the member’s first day and eventual departure.
Ensure members are educated about and comply with Studio policies and procedures.
Oversee relationships with building, facilities, food-and-beverage, and other third-party partners to support efficient operations and control costs without compromising quality.
Lead required repairs, maintenance, and space updates; support daily walkthroughs and inventory management.
Oversee community initiatives and event strategy that foster connections between members, including introductions, networking, and engaging events.
Provide proactive, warm service and meet regularly with senior member stakeholders to discuss objectives and gather feedback.
Analyze member survey results, develop recommendations and action plans, resolve member issues and complaints promptly, and conduct feedback analyses to address improvement areas.
Oversee the monthly event calendar and event strategy, ensuring events have a purpose and a varied mix of themes.
Manage the event budget, identify cost savings without sacrificing quality, and develop local and strategic partnerships to reduce event spend.
Oversee event ideation, planning, and execution, and develop ways to surprise and delight members.
Assist with budget development by reviewing monthly expenditures and identifying cost-saving opportunities while maintaining standards.
Support member billing by managing fees and payment processes.
Review accounts payable invoices, identify trends and cost-reduction opportunities, and manage invoice entry and payment in the system.