PT Customer Experience Admin Coworking

Serendipity Labs•Mount Pleasant, SC

1d•$23 - $25•Onsite

About The Position

Serendipity Labs is seeking a customer-focused Experience Coordinator to support the daily operations of a coworking lab and provide hospitality-style service to members and guests. The Experience Coordinator is a visible, essential member of the team, responsible for creating positive impressions, building professional relationships, anticipating needs, and maintaining the lab’s service and brand standards. The role includes welcoming visitors, handling requests in person and by phone, preparing and maintaining the workspace, supporting meetings and events, helping build community, and assisting with local marketing. The Experience Coordinator also maintains accurate member information in billing software, represents the company’s products and services, and may provide backup at nearby locations. Employment is contingent on successfully completing applicable pre-employment screenings.

Requirements

Demonstrate a positive, pleasant, and professional demeanor and exceptional customer service skills.
Experience delivering a high level of hospitality and handling customer service requests.
Strong organizational and communication skills, with the ability to prioritize workload and work efficiently with minimal supervision.
High attention to detail and a commitment to delivering great experiences.
Be a self-starter and willing to take direction.
Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Ability to plan, manage, and execute events or meetings.
High school diploma or equivalent.
At least 1 year of experience in a hospitality position.
Ability to reason, remember, perform mathematics, and use appropriate written and spoken language.
Ability to support and interact with members, visitors, and lab staff.
Ability to receive detailed information through oral and telephone communication and to express ideas clearly by speaking.
Ability to sit, stand, type, and view a computer screen for extended periods, including repetitive motions.
Ability to perform low-impact physical tasks such as using stairs, stooping, walking, pushing, pulling, and lifting; regular stair use may be required at the location.

Responsibilities

Provide a warm, professional welcome to visitors and lab users at reception.
Handle requests for assistance in person and by phone.
Anticipate member needs and provide attentive service.
Open and close the lab, preparing it for business and ensuring it meets brand standards.
Stock and maintain the appearance of reception, meeting rooms, the Café, member areas, and common areas.
Perform light cleaning with attention to detail to keep the lab up to brand standards.
Assist with meeting and event delivery, including setup, catering, and cleanup.
Contribute to member events and help foster engagement among members and the local community.
Assist with local marketing activities to generate interest in the lab.
Know the lab’s members to handle requests, visitors, and service needs effectively.
Update and maintain accurate member information in billing software, including charges.
Learn about other lab locations, products, and services, and act as a brand champion.
Provide backup for similar roles at nearby Serendipity Labs locations, when applicable.

Benefits

Competitive hourly rate.
Paid sick leave.
Potential bonus of up to $500 per quarter.
80% paid medical, dental, and vision coverage, with yearly open enrollment.
50% paid short-term and long-term disability coverage.
Flexible Spending Account (FSA) and Health Savings Account (HSA) for setting aside pre-tax dollars for qualified expenses.
Paid parental leave policy.
401(k).
Employee Assistance Program (EAP).
Commuter benefits.
Generous paid time off, sick time, and company-paid holidays.
Educational assistance program, including tuition reimbursement.
Employee referral program.