PT Customer Experience Coordinator

The TJX Companies, Inc.•Knightdale, NC

1d•$13 - $14•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding service. The position also supports store operations, Associate training, safety, and shrink reduction.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs.
Assign registers, respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates perform tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.