PT Customer Experience Coordinator

The TJX Companies, Inc.•Savannah, GA

8d•$14 - $15•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through engaging with customers and maintaining a clean, organized store, while modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles and personalizing customer interactions, assigns registers, supports point-of-sale coverage, coordinates breaks, and addresses customer concerns. The role helps ensure tasks follow the store plan, communicates priorities and progress, partners with Management on training needs, and promotes adherence to labor laws and company policies. The Coordinator also supports shrink-reduction programs and promotes safety awareness.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and customer service.
Coach Associates on personalizing the customer experience and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates execute tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.