Pt customer experience coordinator
About The Position
The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions, assigns registers, supports POS coverage, coordinates breaks, and addresses customer concerns. The role also helps set and communicate priorities, partners with Management on training needs, supports shrink-reduction and safety programs, and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively as a team player with peers and supervisors.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Maintain a clean and organized store and engage with customers.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates execute tasks according to the store plan and prioritize as needed.
- Communicate priorities and progress accurately and effectively with Management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability coverage for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
