PT Customer Experience Coordinator

TJX•Knightdale, NC

9d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at a TJ Maxx store. The role oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example, engages with customers, and helps maintain a clean and organized store while modeling outstanding customer service. The position also supports store operations by coordinating register coverage and breaks, training and coaching Associates, addressing customer concerns, and helping ensure that tasks are completed according to the store plan. The role promotes honesty, integrity, confidentiality, safety, and adherence to labor laws and company policies. It supports credit and loyalty programs and participates in shrink-reduction efforts. The position requires a flexible schedule, including nights and weekends, and involves other duties as assigned. The starting pay range is USD $13.00 to $13.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience. Benefits are subject to applicable plan terms and, for some benefits, service or hours requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and help maintain a clean and organized store.
Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer service while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to improve effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance and legal insurance
Credit union
Referral bonuses
401(k) match for those who meet service or hours requirements
Medical, dental, and vision coverage for those who meet service or hours requirements
Health savings account (HSA) for those who meet service or hours requirements
Health care flexible spending account (FSA) for those who meet service or hours requirements
Life insurance for those who meet service or hours requirements
Short- and long-term disability for those who meet service or hours requirements
Paid parental leave for those who meet service or hours requirements
Paid holidays, vacation, and sick time for those who meet service or hours requirements
Auto and home insurance discounts for those who meet service or hours requirements
Scholarship program for those who meet service or hours requirements
Adoption assistance for those who meet service or hours requirements
Competitive salary and benefits package