Customer Experience Specialist - PT

Avis Budget Group • Kenner, LA

3d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you will provide premium, personalized service to Avis First customers throughout vehicle delivery and collection. You will coordinate logistics, communicate with customers about arrangements and special requests, and ensure each interaction is professional and welcoming. The role includes delivering vehicles directly to customers, greeting them on arrival, assisting with luggage, and explaining vehicle features. The position requires regular on-site presence in Kenner, Louisiana, and cannot be performed remotely.

Requirements

• At least 1 year of experience in a customer service role; hospitality or car rental experience is preferred.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using mobile devices.
• Valid driver's license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and to sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.

Nice To Haves

• Experience in hospitality or car rental.

Responsibilities

• Provide a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate with customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• Hourly wage of $16.00, plus an incentive program offering up to $5 additional per hour for exceptional customer service.
• Bi-weekly wages; weekly wages in New York and Puerto Rico.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account contribution opportunity of up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget vehicle purchases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed