Customer Experience Specialist - PT

Avis First • Palm Springs, CA

3d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you deliver premium, personalized service to Avis First customers throughout the vehicle delivery and collection process. You are the front-line customer contact, responsible for clear communication, smooth logistics, and making each interaction welcoming and professional. The role includes delivering vehicles directly to customers, coordinating delivery and collection with colleagues and management, confirming logistics and special requests through phone, text, email, and app, greeting customers, assisting with luggage, and providing an overview of the rental vehicle. The position requires regular on-site presence in Palm Springs, California, and cannot be performed remotely. The listed pay is $19.40 per hour, with an incentive program offering up to an additional $5 per hour for exceptional customer service.

Requirements

• At least 1 year of customer service experience; hospitality or car rental experience is preferred.
• Professional and friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using mobile devices.
• Valid driver’s license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment and demonstrate strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and to continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear or listen, and type.
• Regular on-site presence is required; the position cannot be performed remotely.

Nice To Haves

• Experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Proactively communicate with customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and explain the rental vehicle.

Benefits

• Hourly pay of $19.40, with an incentive program offering up to an additional $5 per hour for exceptional customer service.
• Bi-weekly wages (weekly in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed