Courtesy Bus Driver

Hertz • Denver, CO

9d

About The Position

The Courtesy Bus Driver is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. The role is responsible for safely, courteously, and efficiently transporting customers between airport terminals and the Hertz rental location. Drivers welcome customers, assist with luggage, provide information and safety announcements, and deliver customer service in accordance with Hertz policies and standards. The position also involves inspecting and maintaining the bus, keeping it tidy and stocked with maps, sharing customer feedback, and completing required paperwork.

Requirements

• Passion for customer service and attention to detail.
• CDL Class B license with passenger and air brake endorsements.
• At least 1 year of commercial driving experience.
• At least 2 years of customer service experience.
• Must be 21 years of age or older.
• Must be able to obtain DOT medical clearance.
• Must be able to work flexible shifts, including weekends and holidays, and overtime as required.
• Must be able to work indoors and outdoors in all weather conditions.
• Must communicate clearly and proficiently in English.
• Must be able to work in a fast-paced environment with a variety of tasks.
• Must demonstrate professionalism and excellent communication and interpersonal skills.
• Must be able to lift up to 45 pounds.

Nice To Haves

• Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

• Provide timely shuttle transportation between airport terminals and the Hertz facility in compliance with company policies, procedures, and local laws.
• Welcome customers boarding the bus, assist with luggage, and answer questions in a friendly manner.
• Communicate stops and safety information through the PA or Talking Bus System, and use standard codes when communicating with other drivers or the Bus Operations Supervisor as needed.
• Determine customers’ reservation status and communicate with the lounge manager while providing excellent customer service and maintaining the company image.
• Inspect the bus for customer and employee safety and report defects or damage to the supervisor.
• Maintain an appearance appropriate for best-in-class customer service in accordance with established guidelines.
• Keep the bus tidy and ensure maps are available.
• Share customer feedback with the team and participate in action planning to improve performance and customer satisfaction.
• Complete relevant paperwork in accordance with Company Audit and Department of Transport standards.

Benefits

• Medical, dental, and vision plan options
• Hertz-paid basic life insurance equal to one times base annual pay
• Retirement programs, including 401(k) employer matching
• Paid parental leave
• Adoption assistance
• Employee Assistance Program for employees and family
• Educational reimbursement and discounts
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance
• Perks and discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed